Canada Life Life Insurance Reviews

My Uncle passed away a month ago, before he passed he gave me his SIN number and policy number and told me I am his beneficiary for his life insurance. I called them 5 times since 5 weeks ago and they keep delaying things, 1st time I called they told me I'd get the paper work within 7-10 business days after I made a death claim, I called again 10 business days later they said it takes time, called again a week later same thing. Finally called again 2 weeks ago and they said if I don't receive the paperwork by March 8th then to call again. I called again and now they say I am not listed as beneficiary and that they will send a message to his agent to call me back. This company is disgusting truly!

First its 2023, keep up with everyone else. The app is for dental which now a days no on needs, the health side doesn't have a app, so you need a computer to submit. Submitting you have to enter your info every SINGLE time, doesn't save.

Second, EVERYTHING comes back denied, After waiting a MONTH.

Third, call times are insane. You call right at 8:00 am and there's an hour wait. If you call after 10 am there's just no getting through, nor is there a time to wait they just hang up on you.

Customer service is terrible, rude and I'm assuming they have no staff.

YOU should just close. NOT a successful company at all. It's terrible how you even have customers.