Worst insurance company I've ever been with
by Amanda Kobetich on Sep 19, 2023
1 out of 5 stars
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Got denied right away because of my mental health history. Pretty sick in my opinion that they will discriminate against disabilities. Extremely disappointing and frustrating and not impressed at all!!!!
First its 2023, keep up with everyone else. The app is for dental which now a days no on needs, the health side doesn't have a app, so you need a computer to submit. Submitting you have to enter your info every SINGLE time, doesn't save.
Second, EVERYTHING comes back denied, After waiting a MONTH.
Third, call times are insane. You call right at 8:00 am and there's an hour wait. If you call after 10 am there's just no getting through, nor is there a time to wait they just hang up on you.
Customer service is terrible, rude and I'm assuming they have no staff.
YOU should just close. NOT a successful company at all. It's terrible how you even have customers.