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Canada Life Life Insurance Reviews

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(160 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

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Agent/rep availability
69.7%
Phone wait times
48.7%
Agent/rep callbacks
43.4%
Claim processing time
39.5%
Claim - adjuster
27.6%
Email/message wait time
18.4%
On-hold times/transfers
18.4%
Agent/rep attitude
14.5%
Agent/rep knowledge
14.5%
Claim - denial
11.8%
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Medication not covered

by Robbie on Jul 19, 2023
1 out of 5 stars

Getting to talk to someone is impossible. Medication approved for over 4 years by Sun Life is not covered by Canada Life. I am diabetic and can’t get my medication cause other people abuse the product. Not my fault. I have had no medication for 3 weeks now. My health is important to me but not to Canada Life. Federal employees (current and retired - me) should have stayed with Sun Life. We were promised a smooth transition. Totally false.

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Review topics
Policy changes experience Policy coverage