Group Benefits Reviews
Canada Life Group Benefits Insurance Reviews
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(70 reviews)
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I have had the worst experience with CanadaLife. They will do anything to not have to pay. When my company terminated them for the next year of insurance they pulled access to their online portal to make claims in order to make it harder to claim. Then they rejected valid claims by creating delays and asking for additional documentation which was not requested in the original forms. They delayed until the account was closed so they would not have to pay out on valid claims. Their customer service is also trained to delay and defer, hoping that people will tire of escalating. This is awful and really puts people into a challenging situation, where they have paid for a medical service they need and cannot get reimbursed. Please avoid this unethical company.
Got this insurance through work for drug, dental coverage etc. Been with them for 4 months, have had to contact them for 4 months. Suppose to process drug claims in 5 business days. I usually wait 15 days, see they have not done anything then contact them. Just ridiculous. I wish I knew who I could contact to have them investigated. They claim on their site they have donated 1 million dollars for COVID 19. How about paying customers back what they are owed.
I was recently diagnosed with a critical illness and through my work I was covered by Canada Life. I was able to submit my claim which took 2 and half months to complete and to be told it's been declined. This was due to the type of illness I had and I wasn't given any other explanation as to why they don't cover this particular one. When I started to pay this every month, I wasn't sent any documentation at all and didn't know what they covered me for. It seemed like they only wanted to take my money. I will be going to FOS.
Have had nothing but positive and helpful interactions with our customer rep, Chris Eggers. Had a recent injury (blew through the cartilage and some bone in my knee) and Covid has made the treatment process much more complicated as this is a somewhat time sensitive injury and just meeting with a surgeon could take up to a year (...sigh). I've been recommended hyaluronic acid injections as well as a custom knee brace in the meantime to reduce any further damage but these treatments come with a hefty price tag. Chris called me back, on his day off, 10 min after I left a message to help me sort out this situation. I have to say I am extremely pleased with the level of customer care and hope that Chris is recognized by Canada Life for his effort and dedication.