Canada Life Group Benefits Insurance Reviews

They say it's working but it doesn't. I've called in a couple of times just to ask what the status if only to be told to wait. Sometimes it takes forever to get to an agent which is understandable. But for me the main issue is, if the coordination of benefits works then I wouldn't need to call.

The status of my claim submission shows PAID but no pay received. The Chat Service is a ghost town. Getting disconnected after 30 minutes of wait. After two days in a row waiting on the phone for 1 hour, I got disconnected with an automated service "we are experiencing technical difficulties".
Disgraceful service. I never experienced this.

Canada Life is the worst company for public service. Sun Life was 100 times better. The lines are always busy and you can never get a hold of anyone. The claims department does a really bad job and does not bother coordinating your spouse's benefits plan. Totally unreliable and an absolute disgrace.

Customer service is disgraceful - the average wait time to connect with a representative is 1 hour and beyond!
Example: I called on a workday, Mon, 18-Oct during business hours and had to wait for 1 hour on the line listening to their apologies for the delay. Shame on you Canada Life!
Most importantly - Canada Life is not willing to reimburse the eligible expenses under various excuses!
Example: it took them forever (more than 1 month) to review the claim for a standard Gastroscopy done in a private clinic. In the end, they requested an itemized statement of charges that the clinic cannot provide and refused to pay.
If your future employer provides you with a Group Plan from Canada Life - run!

The website is terrible, locks me out of my account for no reason and when I call the number suggested, I get to put on hold for 30+ minutes. This happens every time I need to get in contact with their customer service. I have yet had any of my problems resolved by them.

Denied two claims with covered DIN's. I can't get an explanation because I've spend nearly 2.5 hours on hold over the last 2 days. I emailed from their website for support and have received nothing but a cookie cutter response stating they are behind on claims. They didn't address my concern as the claims I was referring to were already processed, just incorrectly.

They simply wont pick up the phone, I called 3 times, waited over an hour each time.
As bad as it gets.

Every time you phone them you sit on hold for an hour minimum. Then if you’re lucky enough for someone to answer they don’t know anything. They say they will look into it and never do.

I have had nothing but long waits to get through to a rep. 1 1/12 hours with a disconnect just to update important information. Calling from 2 phones at 1 time to see if I'll receive quicker service. Told one thing by 1 rep, transferred to another, as they don't have the knowledge to do this exchange of information. With another 1/2 hour wait. Told there is 6 month prescription availability, but the pharmacist claims its wrong! They are training new staff I'm told. It's unfair to the clients and the staff if this is their training. It's not good enough.

We are planning on going to Florida for 6 months and tried to get approval for 6 months supply of medication, 23 days later and 6 phone calls and a promise that a supervisor would rush my request I am still waiting for approval, before they approved on the spot, seems like they just want people to get so frustrated that they pay for there own prescriptions, get rid of them, worst customer service I have ever experienced