Canada Life Group Benefits Insurance Reviews

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.

Since switched to CanadaLife, i was not able neither to submit a claim no to reach a customer service. It’s more than just frustrating, it’s insulting.

Canada Life is the worst company for public service. Sun Life was 100 times better. The lines are always busy and you can never get a hold of anyone. The claims department does a really bad job and does not bother coordinating your spouse's benefits plan. Totally unreliable and an absolute disgrace.

This company who have apparently had only one phone does not answer it. After contacting the Ombudsman and their feigned concern I was given a time that they would phone me. Of course, they didn't.
Could not even get their positive enrollment site to work ever! ?Tried 50 times over the clock.
Can the PSC please cancel this mistake?

Canada Life rejected my claim and said “Important: Your plan does not cover non-prescription sunglasses.”
My submission is for my sunglasses frame.
f-r-a-m-e. That is part of eyewear.
My previous claim only has a lens. How can I wear only lenses? What does eyewear mean? Only means prescribed lens?
Could you please show me an example of wearing only a lens?
I put the category under Eyewear and Exams. Canada Life first mistakenly put it under Laser eye surgery and later again mistakenly under Lenses: single vision.
Can Canada Life read my notes?

With my previous employer benefit insurer was Canada Life and my medications were approved, after changing employer my current benefit insurer was again Canada Life and not approving my same medication where doctors have approved and coverage is more! They never pick up calls nor provide proper responses for rejection!

July 23rd and still cannot get someone to answer the phone, or leave a message or wait on the phone for the next available. They simply say "cannot answer please call later" and their phone is always busy.

2 or 3 days trying to get help from Canada Life is impossible. This is unacceptable.

Wait times are unacceptable. I was in travel and it took hours to get a call from a representative. I had a sick child needing care. The main call center didn’t even take calls. I am currently on hold with a general call center to check my enrollment status but still on hold. This company should have anticipated the volume when they took as the insurance provider for the public service health care plan.

I have been a long-term group member under Great-West Life for more than 40 years and am now with Canada Life due to their 2020 business change. There has never been a problem until this year. The plan covers Prescription glasses every 4 years. This year, we purchased eyeglasses based on an Optometrist's prescription, paid fully upfront (as usual) and then submitted the claim with receipts to Canada Life. DENIED! Reason: "This provider is not eligible for reimbursement". Tried telling them that the provider had not asked for payment, we paid in full and had used the same provider in 2019. We simply wanted the Vision Plan benefit. Well, after several telephone complaint discussions and an appeal that a representative put in, the same response is given. Trying to escalate the complaint to the Ombudsman was another disappointment. We were referred to a vague Customer complaint process. After more than two weeks, the issue is still pending. Our options are limited. We are seniors and this experience has left us emotionally drained. Short of taking legal action, there is no accountability.

Ex-military and our medical insurance was with another very good company and has now been taken over by Canada Life. I was supposed to receive an E-mail with forms to fill out. I have not received anything as of yet, take over was 01 July 23 been trying to call for the past three weeks without any luck. The message is always the same DUE TO TECHNICAL PROBLEM, WE ARE TEMPORARY UNAVAILABLE. This is unacceptable when you are paying into this company that does not even care about your health, well-being or you as a client.