Canada Life Group Benefits Insurance Reviews

Doesn’t provide service like in contract. Always delays the payment. Bad customer service.

Switching to Canada life I have to fill out all sorts of crap and jump through hoops galore in order to get approved.
Their staff make you look up DINS on their website (too lazy).
I have a feeling I’ll be disapproved for the new diabetes meds. Best of luck to everyone forced to deal with Canada Life.

Denied two claims with covered DIN's. I can't get an explanation because I've spend nearly 2.5 hours on hold over the last 2 days. I emailed from their website for support and have received nothing but a cookie cutter response stating they are behind on claims. They didn't address my concern as the claims I was referring to were already processed, just incorrectly.

I had podiatrist surgery, by a podiatrist who has been practising for the last 30 years. Canada Life denied my claim saying he does not meet the qualifications. However, they covered my initial assessment. After calling several times and giving them the registration number they still denied it.

I am a retired Canada Life employee with 37 years of service. I worked in a number of areas, and for 22 years was responsible for the management of group health, dental and disability claims. Our service standard for medical/dental claims was 5 days for dental and 10 for medical claims. We consistently met these service goals, in a very competitive group insurance market. Not to do so, would have resulted in a loss of business and “my job”. It is shocking to see the current state of affairs in Canada Life’s claims area. The acquisition of the Federal Civil Service Plan has resulted in huge increases in claim volumes, without sufficient staff to provide adequate service. Senior Management are to blame. Hopefully, more staff have been hired and within a short period of time the claims area will be able to deliver much better service to all their group health and dental customers.

They simply wont pick up the phone, I called 3 times, waited over an hour each time.
As bad as it gets.

This company took over the PSHCP program for Government of Canada employees. It was impossible to speak with an agent for the first two months of transition. They failed to communicate key policy points that meant my significant other will lose name brand drug coverage. Unacceptable.

Ever since Canada life became the PSHCP insurer it has been a nightmare to get claims approved. Long processing times, multiple audits, unknowledgeable customer service reps. It's a circus. Missing sunlife with seamless app claim.

The government needs to investigate them and find a better provider.

They say it's working but it doesn't. I've called in a couple of times just to ask what the status if only to be told to wait. Sometimes it takes forever to get to an agent which is understandable. But for me the main issue is, if the coordination of benefits works then I wouldn't need to call.

Every time you phone them you sit on hold for an hour minimum. Then if you’re lucky enough for someone to answer they don’t know anything. They say they will look into it and never do.