Canada Life Health Insurance Reviews

You cannot call through to Canada Life, you can not chat with them, and they ignore your emails. Customer service is non-existant and they are not administering the plan, not providing reimbursements, and not communicating whatsoever. Countless plan members have sought out legal action and media attention. Stay away at all costs, this company will fail soon.

The PSHCP switch to Canada Life has been a nightmare. The customer service is lacking. I’ve wasted hours on hold being passed around and getting disconnected. The majority of the time you can’t even get through. They do not have an authorization form/process so that a spouse can ask questions or help manage the plan.

But for me the real problem is… that my 8 year old requires a lifesaving feeding tube and all feeding tubes and supplies that were previously covered under the plan are not an eligible expense now. They are playing with peoples lives.

I see my claim refused and given the following reason for the refusal: "the provider does not meet our requirements". So fine, I now need to know what requirement is not met by the provider so that I may choose one that does meet the requirement.
I asked Canada Life to explain further, and it took them 4 days to email me stating that my "provides does not meet our requirements". How is that supposed to help? It is clear that no one bothered to look into the claim to answer a very legitimate question.

Since April 2023, I have been calling as a new enrolment for the PSHCP, and what poor customer service. First I called to change my email address and was told to call back in May after being transferred to 3 different queues! Today I called on May 16, 2023, to be informed that nothing can be done over the phone and to expect a return call within 24 to 48 hours. Apparently, nobody there is competent enough to solve my issue right away resetting my password! What a waste of time and this is so frustrating. Hopefully, this will be resolved by July!

The representatives are not knowledgeable and you get a different answers from different people. Covered claims are frequently rejected and the logic used is mind-boggling. Know your plan in and out so you can challenge them. Once you appeal, understand you are in an arduous and timely process. And these are for covered costs. Logic took a vacation with their staff and the level of dissatisfaction from plan holders is across the board bad. They manually process claims and delays in payments are the norm. If you want unhappy employees then Canada Life is your provider