Terrible!!!
by unsatisfied with CL on Oct 24, 2023
1 out of 5 stars
Health insurance Reviews
Canada Life Health Insurance Reviews
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(94 reviews)
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Terrible, or zero customer service. The complete failure of the provision of PSHCP by Canada Life seems almost intentional; it couldn't be this poorly managed by accident. If you have a choice for private insurance coverage, go with any other insurance provider.
You cannot call through to Canada Life, you can not chat with them, and they ignore your emails. Customer service is non-existant and they are not administering the plan, not providing reimbursements, and not communicating whatsoever. Countless plan members have sought out legal action and media attention. Stay away at all costs, this company will fail soon.
I would give Canada Life 0 stars if I could! The wait time to get through an agent is so unreasonable. Last few times I waited over 1.5 hours! That is absolutely ridiculous!!! Their website claims that you will get your reimbursement within 14 days. Mine took over a month. I don't think they know anything about customer service. The agents don't care and have no empathy.