Canada Life Health Insurance Reviews

They take forever to process anything, their website is horrible, and their customer service is non-existent. I have called twice in the last week and been on hold for over an hour each time and then they just tell you they can't solve your problem and they will escalate and someone will call you in 2 business days but they never do. I genuinely don't understand what the point of their customer service team is if they have to escalate everything.

No clear, complete, instructions to ensure you submit everything to them that they require to process your claim in a timely manner and if they need you to re-submit the same information to them that was included in your initial predetermination request, which drags out reimbursement. They seem to give you more information with each call you make to them, inquiring on the delay. It would also be helpful if they included the details of your coverage for that item, in the predetermination response, e.g. Up to $150 coverage once every year. They do not send updates as to the status of your claim, you must sign in daily to see if it is still pending or not, and no added info is added there... their system can cause financial hardship if you are relying on a quick reimbursement... Much easier to deal with a company who pays the service provider directly. Benefit coverage should improve more, annually, to keep up with the always increasing high fees charged by service providers for services required.

Please, don't take out an insurance policy with Canada Life. I called to obtain a proof of insurance for my daughter's university. No one knows what they're doing. Every time I called, they tell me to do something different. It's been 27 days now. Still can get a simple letter. My daughter will end up paying for insurance, which I have already paid for. They don't care that people have to lose money.

I would advise individuals against engaging in any business dealings with Canada Life, as my experience with their insurance services has been unsatisfactory. The lengthy processing times and lack of clear communication have resulted in numerous errors and the need for repeated submission and reevaluation of requests.
Furthermore, it appears that the company is inclined to seek justifications to deny claims.
In my opinion, companies seeking cost-effective and reliable insurance solutions should explore alternatives to Canada Life.

I literally couldn't recommend a company less. I have no idea why our HR switched to Canada Life, but it takes over 6+ months to get any money back. I put in claims over 8 months ago, then left the company, and now they're refusing to pay me. Literally, AVOID at all costs. Horrible company.

They simply never answer emails or call back. Paid half of my claim and simply did not answer any question. Don't do business with them.

Canada life admins are absolutely the worst office to deal with,
Workers seems unhappy & uncaring when they finally answered or talk to you. It takes weeks/months to speak to a live person. No return calls or emails.
When you fax or email documents as directed, they will still tell you they didn't receive it. It's just very frustrating & a bad experience.
I only use it because of my employer…

25 years veteran treated really poorly, agents are evasive or don’t answer clearly to clear questions. Agents who are not doctors or nurses ask medical questions …. Their process is really confusing. When asked about their process and policies … they are again evasive and don’t really answer … hard to know if it’s incompetence or fraudulent system. Their online system is not working … really time-consuming dealing with them… the 500 million that was given to them to manage veterans and public servants is going to waste…

Worst service, 6 months still my claim not processed. They make you pay premiums for longer than my delayed processing. Hours of hold time. Pathetic service.

You can never talk to someone about your specific needs when you phone. If someone does pick up the phone, they transfer you, and you are placed on hold again. Then after an hour and half of being on hold, the call will end.