Canada Life Health Insurance Reviews

I am calling Canada life for a compounding drug claim. I have been on hold for over one hour so far and still nobody answers. It is unacceptable for the largest insurance company like Canada Life! They should hire more people to answer the calls from their customers.

It is very simple claim. Their online system can not recognize the DIN from the pharmacy. Nobody answers the phone and no option for call back and no clear instruction on what I should do online.

I have made dozens of phone calls to them, the calls are never answered or you wait in the queue for so long it times out and hangs up on you.
They have online chat, I have tried that on numerous occasions, only to be put in wait and no one answers, ever.
i have sent 6 email inquiries through their on line website and have never received a reply to my concern. Just a "we received your request and will get back to you in a few days". Months is not a few days.
THE LEVEL OF SERVICE WITH THIS COMPANY IS ZERO. AVOID THEM

I have been a member with sunlife with the federal government until I retired and beyond and never had problems reaching them. Since Canada Life took it over you cannot reach anyone… they have been sitting on my claim for over a month with no reimbursement. just waited on the line over 45 minutes to be disconnected
Worst service ever…

I would give Canada Life 0 stars if I could! The wait time to get through an agent is so unreasonable. Last few times I waited over 1.5 hours! That is absolutely ridiculous!!! Their website claims that you will get your reimbursement within 14 days. Mine took over a month. I don't think they know anything about customer service. The agents don't care and have no empathy.

Call waiting times are anywhere from 2 hrs to 4 or 5 hours, at which time you are disconnected.
Canada Life recently took over the Public Service Health Care plan. It has not been a smooth transition to say the least. Long wait times, calls not returned as promised, lost and missing claims, denied claims that were previously covered, the list of complaints goes on and on. Entire facebook groups are dedicated to what is going wrong.

I am a retiree from the Public Service and as of this past July we were switched from Sunlife to Canada Life. Every year around this time, I would call Sunlife to get my spouse's meds approve for the 6 months. Never had any issues, ever. It would get approved while I was on the phone. 24 to 48 hours max and we could pick them up! With Canada Life, I called last Thursday, said they would get back to me early this week... Nothing yet, so today I called, on hold over 1 and 1/2 hour. Nothing cause 5pm came around and they close at this time. I truly hope this will get approved tomorrow, pharmacist keeps getting rejected. This is what we get for working for the PS... You retire and they switch us to this.

Most times, I have been unable to speak to anyone (after waiting over an hour) and the one time did, I got transferred multiple times. After spending hours on the phone waiting, the various people didnt have answer and I was told someone would call me back - they never did. These are just some of the underlying issues.

Canada Life took over the Public Service Health Care Plan July 1st and was woefully ill prepared for the transition. Based on wait times for processing and customer service it seems like no new employees were hired to accommodate the 750,000 new customers. Still waiting for several thousand in claims for over a month now.

Very very poor customer service, on hold for hours, say they will call you back and don’t.

You cannot call through to Canada Life, you can not chat with them, and they ignore your emails. Customer service is non-existant and they are not administering the plan, not providing reimbursements, and not communicating whatsoever. Countless plan members have sought out legal action and media attention. Stay away at all costs, this company will fail soon.