Canada Life Health Insurance Reviews

No assistance, no response for my multiply requests. Its a joke. I can't get any answers through phone or site.

Their claim system is awful and I cannot believe they didn't have any preparation for the federal government workers.
That is very frustrating.

Call waiting is 1.5 hours in general to talk to anyone for help and they are not helpful at all

Canada Life took over the public service healthcare plan on July 1 and since that time my pharmacy is unable to process a claim for me. Calls to Canada Life just leaf to a notice saying they’re too busy to answer the phone, the online chat function simply times out, and after submitting an email question I get a blanket response simply blaming the pharmacy for my specific problem (which the pharmacy has confirmed rice now is not accurate).

They have provided our dental coverage for years now, so it’s not like taking over the health component should be a surprise for Canada Life. There is no excuse for the inability to transition over, or at least have the people available to address the issues that arise.

If you are not forced to move to Canada Life, I certainly would not suggest doing so based on your own choice.

As a pensioner. Have to wait weeks for return cash. Draining for us and very little reward for dental. Always 0% coverage or very little 5K for dental UT 150 for me? Now I am sick. 3-hour wait on the phone? The government controls these people.

The worst among all the group Insurance our company ever had! Waiting time is crazy. The claim is under review for months!

They take forever to process anything, their website is horrible, and their customer service is non-existent. I have called twice in the last week and been on hold for over an hour each time and then they just tell you they can't solve your problem and they will escalate and someone will call you in 2 business days but they never do. I genuinely don't understand what the point of their customer service team is if they have to escalate everything.

Customer service people never picked up the phone even if I hold it for an hour. After an hour they hang up the phone. This happed to me 6 times.

I absolutely hate this company Canada Life. Not one time ever when having to deal with an issue were representatives helpful, they don't care about anything but taking your money. They will do anything in their power to avoid paying your claims.
Here is my story... I recently started a new job where Canada Life is my benefits provider. I have 100% coverage through my plan for prescription drugs plus not that I need it my wife has 80% coverage through her benefits provider. Anyways went to use my benefits for the first time, my pharmacy went to submit my drug claims for the diabetes medications I had 4 prescriptions, they covered 2 of them partially, the cheaper ones and then my other 2 they didn't cover at all. Apparently, they need further information before covering anything. What the hell??? I pay through my teeth for my benefits. They are telling me they want to see what my Manitoba Pharmacare deductible is and won't cover my meds until they get this information. Why does this matter? First of all my Manitoba Pharmacare deductible is around $7000 for the year, I come nowhere near spending $7000 in a year on medication, even if I did my insurance wouldn't even be billed because once you meet your deductible Manitoba Pharmacare pays for your drugs I would pay nothing for them nor would Canada Life as my Pharmacy would see my deductible of $7000 was met and wouldn't bill Canada Life. What an absolute unnecessary waste of time this is it's completely unnecessary and irrelevant. It's just Canada Life doing everything in their power trying to avoid having to pay for my drugs however I still pay Canada Life for my premiums through my teeth, through my employer's payroll deduction, they take your money with no problems though.
God in heaven helps you if you ever need to call their call center to speak to a representative. I wasted my 1-hour lunch break at work today trying to talk to a representative to no avail only to be on hold for 55 minutes holding for the next one and I had to hang up after wasting an hour waiting for help because I had to get back to work. I was so angry. That is a wait time that is absolutely ludicrous and unacceptable. That is not Customer Service. I work 8 am to 5 pm daily, if I can't talk to someone on my lunch break that is an hour-long what the heck am I to do to talk to a representative. Do I need to take a day's holiday off from work just to be on hold for 3 hours to try and get to speak to someone??? This is pathetic! You should not be on hold for any more than 5 to 10 minutes top. This is a serious problem for Canada Life! Don't believe me about the wait times call them yourself and see. Hire more representatives because whatever you are doing Canada Life is not working and is absolutely maddening to me as a customer but it will all just fall on deaf ears as this Company doesn't care a worth spit for its Customers.

Extremely difficult to call for any kind of assistance with my plan. It turns out I was having trouble because they changed my policy number without telling me.
It took numerous tries to call them - I would be on hold for 15 minutes and then the line would automatically drop, telling me to try again later.
The website was very useless and frustrating.

This is ridiculous to wait over 1.5 hours and even then no answer. One time, I was able to talk to someone, but got transferred then no clue what happened no one got back, I am about to quit my job, because of the insurance company they deal with.