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Canada Life Health Insurance Reviews

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(83 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep availability
1.6%
Agent/rep knowledge
1.6%
Phone wait times
1.6%

Top negative trending topics ?

Agent/rep availability
64.5%
Claim processing time
50.0%
Phone wait times
46.8%
Agent/rep callbacks
40.3%
Claim - adjuster
32.3%
Agent/rep knowledge
25.8%
Email/message wait time
14.5%
On-hold times/transfers
14.5%
Claim - denial
12.9%
Agent/rep attitude
11.3%
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Tags
Agent/rep attitude (7) Agent/rep availability (40) Agent/rep callbacks (24) Agent/rep knowledge (17) Billing/payments (5) Cancellation experience (3) Claim - adjuster (20) Claim - denial (10) Claim payout amount (1) Claim processing time (33) Complaints/ombudsman (2) COVID Handling (1) Email/message wait time (8) Insurance Rates, Prices (2) Interact. Voice Response (1) On-hold times/transfers (8) Online chat (5) Paper mail experience (1) Phone wait times (31) Policy changes experience (3) Policy coverage (6) Website experience (10)
Review author
Consumer (31) Other (2)
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I called 3 times and waited over 1hour 30 min - no answer!

by SK on Dec 14, 2021
1 out of 5 stars

This is ridiculous to wait over 1.5 hours and even then no answer. One time, I was able to talk to someone, but got transferred then no clue what happened no one got back, I am about to quit my job, because of the insurance company they deal with.

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Review topics
Phone wait times