Canada Life Health Insurance Reviews

My husband is a retired RCMP member and his plan was switched from Sun Life to Canada Life this year. Trying to talk to anyone over there is a nightmare. We are trying to get our meds authorized for the months we spend in Arizona. My husband has been on hold three different times this morning, for an hour each time, he is now on his 4th hour. After an hour, they hang up. I have been on the "online chat" and have been waiting over two hours. Horrific customer service. Don't use this company if you have a choice. They deserve no stars but I couldn't leave a review without marking one

Canada Life took over the public service healthcare plan on July 1 and since that time my pharmacy is unable to process a claim for me. Calls to Canada Life just leaf to a notice saying they’re too busy to answer the phone, the online chat function simply times out, and after submitting an email question I get a blanket response simply blaming the pharmacy for my specific problem (which the pharmacy has confirmed rice now is not accurate).

They have provided our dental coverage for years now, so it’s not like taking over the health component should be a surprise for Canada Life. There is no excuse for the inability to transition over, or at least have the people available to address the issues that arise.

If you are not forced to move to Canada Life, I certainly would not suggest doing so based on your own choice.

As a pensioner. Have to wait weeks for return cash. Draining for us and very little reward for dental. Always 0% coverage or very little 5K for dental UT 150 for me? Now I am sick. 3-hour wait on the phone? The government controls these people.

The worst among all the group Insurance our company ever had! Waiting time is crazy. The claim is under review for months!

Their claim system is awful and I cannot believe they didn't have any preparation for the federal government workers.
That is very frustrating.

Call waiting is 1.5 hours in general to talk to anyone for help and they are not helpful at all

They take forever to process anything, their website is horrible, and their customer service is non-existent. I have called twice in the last week and been on hold for over an hour each time and then they just tell you they can't solve your problem and they will escalate and someone will call you in 2 business days but they never do. I genuinely don't understand what the point of their customer service team is if they have to escalate everything.

This must be the worst health insurance to talk to I have been on the phone for 1 hour and 10 minutes and still no one to talk to yet. It’s Ridiculous when you pay for health insurance but cannot talk to them

This is ridiculous to wait over 1.5 hours and even then no answer. One time, I was able to talk to someone, but got transferred then no clue what happened no one got back, I am about to quit my job, because of the insurance company they deal with.

It's been over a year and I still can't get coverage, even thought you take my money every month. I'm a veteran of 28 years of service for this country. Now that Canada life has taken over, it's been a year and I'm still paying out of pocket for medications. I completed positive enrollment and after 6 months of misery I was finally able to submit a claim. It worked for 2 months then all my info was deleted and now my family is not covered again. I spend hours on the phone but no one answers. The website does not work, I can't update my profile or submit claims. So what does a veteran do, I guess my only step is the media, I've sent messages, complaints, contacted my member of parliament but here we are still dealing with this very sad excuse for insurance companies. I would love for someone preferably a top executive to contact me to explain why they can not do their job.

John

Absolutely worst company to deal with. Long wait time to speak to agent or supervisor, long call back time, high rejection rates. It seems like Canadalife does not want to reimburse us for medication. They make you wait for a long long time before an agent answer you.
I put in 3 clams from mid October to mid Jan and 2 were rejected. For one of the claim, I had to paper file in and sent in thru email. I submitted the claim on Jan 10, 2024. I had called 3 times was told the paper claim would take a month before it would be reviewed. I called today and was told it was rejected and I wasn’t able to view the claim on canadalife website. The agent told me it was rejected due to incorrect DIN.
The DIN was provided to my pharmacy by Canadalife. Before doing the compounding, my pharmacy was on the phone with Canadalife agent for 20 minutes and was given the DIN and dosage and the agent assured my pharmacy that this should be approved by Canadalife. Fast forward one and a half month later, I am now told DIN is not correct. I can’t go back to my pharmacy now and ask to call Canadalife to get the correct DIN.
I told them I would like to talk to the supervisor and was told supervisor not available and she can only put in a callback and it could take up to 5 to 7 business days.
This is not acceptable. We never had such issues when we were dealing with SunLife.