Canada Life Health Insurance Reviews

Hours and hours and hours on the phone waiting only to be switched to somebody's voicemail!
They are "falling behind" processing October claims. I hope they are processing 2023 and not claims from the previous years.

DO NOT GET ANY TYPE OF INSURANCE COVERAGE WITH CANADA LIFE.
I promise you, you will regret it. The customer service is terrible, the processing time for claims, terrible.
I'm with them because my husband's employer uses them as the provider for group benefits for I'm their employees. I hoping my husband's company switches to a different provider if enough staff complaints about Canada Life's processing time for their claims.

We were moved over to Canada Life from previous health insurer (SunLife). We have had an incredibly frustrating time trying to get payment for simple items that should be covered. I have submitted the same claims no less than 4 times, with 4 different doctor prescriptions/notes. We have called 6 times and still there is no resolution. My sense is that Canada Life will extend the process for up to a year and then deny all claims as the claims get aged out. I don't write negative reviews normally but the service, the website and behind scenes management is beyond bad. Employers and others interested in Canada Life as a health insurance provider should be very wary!

Canada Life since taking over has messed up a bunch of people as they are not prepared to handle this plan. I've been waiting for 3 months now and they have lost my claim. Customer service is terrible wont answer your questions.

Phone wait times are awful, I spent over 100 hrs on the phone in a 2 week period, waiting for someone to answer. Most of the time I was cut off and had to redial.

I have made dozens of phone calls to them, the calls are never answered or you wait in the queue for so long it times out and hangs up on you.
They have online chat, I have tried that on numerous occasions, only to be put in wait and no one answers, ever.
i have sent 6 email inquiries through their on line website and have never received a reply to my concern. Just a "we received your request and will get back to you in a few days". Months is not a few days.
THE LEVEL OF SERVICE WITH THIS COMPANY IS ZERO. AVOID THEM

I have been a member with sunlife with the federal government until I retired and beyond and never had problems reaching them. Since Canada Life took it over you cannot reach anyone… they have been sitting on my claim for over a month with no reimbursement. just waited on the line over 45 minutes to be disconnected
Worst service ever…

I would give Canada Life 0 stars if I could! The wait time to get through an agent is so unreasonable. Last few times I waited over 1.5 hours! That is absolutely ridiculous!!! Their website claims that you will get your reimbursement within 14 days. Mine took over a month. I don't think they know anything about customer service. The agents don't care and have no empathy.

Simply awful since the switch over from Sunlife. They changed her life saving insulin for her pump to generic!!!! Had to get Doctor to contact them. Waiting for Insulin Pump supplies claim for over a month. Can't get through.

Canada Life took over the Public Service Health Care Plan July 1st and was woefully ill prepared for the transition. Based on wait times for processing and customer service it seems like no new employees were hired to accommodate the 750,000 new customers. Still waiting for several thousand in claims for over a month now.

You can’t get through by phone and you can’t get information about what is covered and what isn’t and why not and how to process anything. Claims are delayed by months. Absolutely awful.