Canada Life Health Insurance Reviews

No clear, complete, instructions to ensure you submit everything to them that they require to process your claim in a timely manner and if they need you to re-submit the same information to them that was included in your initial predetermination request, which drags out reimbursement. They seem to give you more information with each call you make to them, inquiring on the delay. It would also be helpful if they included the details of your coverage for that item, in the predetermination response, e.g. Up to $150 coverage once every year. They do not send updates as to the status of your claim, you must sign in daily to see if it is still pending or not, and no added info is added there... their system can cause financial hardship if you are relying on a quick reimbursement... Much easier to deal with a company who pays the service provider directly. Benefit coverage should improve more, annually, to keep up with the always increasing high fees charged by service providers for services required.

The worst insurance company ever, I have ever since June waiting on my refund for insulin the worst company ever, would not recommend at all.

Please, don't take out an insurance policy with Canada Life. I called to obtain a proof of insurance for my daughter's university. No one knows what they're doing. Every time I called, they tell me to do something different. It's been 27 days now. Still can get a simple letter. My daughter will end up paying for insurance, which I have already paid for. They don't care that people have to lose money.

I literally couldn't recommend a company less. I have no idea why our HR switched to Canada Life, but it takes over 6+ months to get any money back. I put in claims over 8 months ago, then left the company, and now they're refusing to pay me. Literally, AVOID at all costs. Horrible company.

I applied for my common-law partner to be on my insurance last November. It only got approved the next April. In the meantime, her wisdom teeth started to come out, and we decided to go to the dentist. I called to make sure that we were not in the waiting contribution period. The agent told me to go ahead with my dental appointment in July. Eventually, my dental insurance claim for her got denied because the contribution period was 1 year in their policy and my common-law was considered as a late applicant. Well, I'm so angry that they gave me the green light when clearly their agents do not even know their own policy. What a nightmare of an insurance company. How unfair is it?

They simply never answer emails or call back. Paid half of my claim and simply did not answer any question. Don't do business with them.

Canada life admins are absolutely the worst office to deal with,
Workers seems unhappy & uncaring when they finally answered or talk to you. It takes weeks/months to speak to a live person. No return calls or emails.
When you fax or email documents as directed, they will still tell you they didn't receive it. It's just very frustrating & a bad experience.
I only use it because of my employer…

I am a retired public servant and since we have been dealing with Canada life, I felt valueless.
They don’t take the contract seriously. It takes me forever to receive compensation for a claim.
I am diabetic with complications in my vision and the doctor prescribed ozempic drug. I filled out the required form, and my doctor did his part as well. That form was sent in April 23 and got approved just yesterday!
They are doing this to me, although they will be paying only a small portion of the cost!
My wife went to the physiotherapist because she has an accident. Her insurance paid most of the cost, while Canada life has to pay only $15 per session, and they wouldn’t do it.
Also, the communication is terrible, and you have to call them every week to tell them the whole story again and again.
To be honest, I have been wondering why our union awards the contract to such a useless company!!

25 years veteran treated really poorly, agents are evasive or don’t answer clearly to clear questions. Agents who are not doctors or nurses ask medical questions …. Their process is really confusing. When asked about their process and policies … they are again evasive and don’t really answer … hard to know if it’s incompetence or fraudulent system. Their online system is not working … really time-consuming dealing with them… the 500 million that was given to them to manage veterans and public servants is going to waste…

Worst service, 6 months still my claim not processed. They make you pay premiums for longer than my delayed processing. Hours of hold time. Pathetic service.