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Canada Life Health Insurance Reviews

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(79 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep availability
2.0%
Agent/rep knowledge
2.0%
Phone wait times
2.0%

Top negative trending topics ?

Agent/rep availability
68.6%
Claim processing time
52.9%
Agent/rep callbacks
47.1%
Phone wait times
45.1%
Claim - adjuster
35.3%
Agent/rep knowledge
25.5%
Email/message wait time
17.6%
Claim - denial
15.7%
On-hold times/transfers
13.7%
Agent/rep attitude
11.8%
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Agent/rep attitude (6) Agent/rep availability (37) Agent/rep callbacks (25) Agent/rep knowledge (15) Billing/payments (5) Cancellation experience (3) Claim - adjuster (18) Claim - denial (11) Claim payout amount (1) Claim processing time (32) Complaints/ombudsman (2) COVID Handling (1) Email/message wait time (9) Insurance Rates, Prices (2) Interact. Voice Response (1) On-hold times/transfers (7) Online chat (5) Paper mail experience (1) Phone wait times (32) Policy changes experience (3) Policy coverage (8) Website experience (9)
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Consumer (1)
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Not handling claims

by JT on Jul 1, 2023
1 out of 5 stars

They didn’t pay my claim for months. I had to keep calling and finally got a nice representative. He forwarded my claim details and they only paid a disrespectful amount. I’m 80% covered and they gave me 20%!

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