Manulife Health Insurance Reviews

I am enrolled with our company health group plan. But this is the worst insurance I've ever dealt with. There's no service at all. For claims, you get denied multiple times if manually submitting even if it's clearly covered. You have to call just to have it get through. No flexibility or care at all with the customer. Even the clinics I go to says the same thing - difficult. I was also previously enrolled with our company group retirement plan. Same thing. The people you talk to are just robotic and no sincere care to help customers get the best value from the benefits they are foremost entitled to.

I called Manulife customer service to get some answers on why my claim was denied. I spoke to an agent name "John" who I believe has a lack of experience in dealing with problems. I felt like he has anger management issues, he was a bit rude. He wasn't able to help with my problem, of course, I had to call back the second time and luckily I spoke to a different agent name "Krissy". She told me that a code error occurred on their side. That's why they kept denying my claim. Krissy told me it would take 5 business days to fix the problem. Thank you Krissy for your help, much appreciated! And as for John, next time take your time in helping people and really listen to them. I would give more stars but John was a disappointment. Thank you!