I called Manulife customer service to get some answers on why my claim was denied. I spoke to an agent name "John" who I believe has a lack of experience in dealing with problems. I felt like he has anger management issues, he was a bit rude. He wasn't able to help with my problem, of course, I had to call back the second time and luckily I spoke to a different agent name "Krissy". She told me that a code error occurred on their side. That's why they kept denying my claim. Krissy told me it would take 5 business days to fix the problem. Thank you Krissy for your help, much appreciated! And as for John, next time take your time in helping people and really listen to them. I would give more stars but John was a disappointment. Thank you!
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