Manulife Health Insurance Reviews

I have sent a dozen emails to Manulife regarding a case# as well as phone calls back and forth and not one person can get me an answer as to why it’s saying I chose no health or dental coverage. They have not answered a single one of my emails and every time I call customer service they tell me to wait 2-3 days for the email and then that email never comes... The worst customer service experience of my life!

They have too many untrained new employees that do not know what they are doing yet. Several agents promised to call back within 3 days. NONE did and some did not even make notes that they had talked to me. 8 calls and 4 emails, escalated to get issues answered. In August they increased their rates than in January they reduced the benefits allowed... Not cool.