Pembridge Insurance Auto Insurance Reviews

I had very bad experience and don't fall in to traps of brokers to choose this company, I canceled my car insurance on 5 Oct, after 4 months they didn't reimburse my money which have been taken in summer for first and last deposit of renewal, however I didn't made contact for renewing for current year .

I was hit by another car while at a stop sign. I’ve never really have been injured before. Pembridge insurance adjuster has made my life so difficult. I do not receive responses nor do any of the health care providers ( physios, massage therapist, concussion clinic or eye Neurologist). There is constant barriers put up and delays.
I could never imagine my own insurance treating me like this. I have a care team willing to help me but there are such delays which has not allowed me to return back to work full time.
I am a public health care provider and I would never deny a patient care ever. I am made to feel like I’ve done something wrong.
I called main office requesting change of adjuster or at the very least someone return my call but no one has.
My colleagues and family are in disbelief.

My car is undriveable after an accident. It took Pembridge 12 days for first contact about my claim. 18 days after my accident and my car is STILL sitting in the tow yard where it was put right after the accident. No answers, no forward movement, nothing. EXTREMELY frustrated.

Had my truck broken into and culprits totally ripped apart my steering column
This happened over a month ago and I have been without a vehicle since
The auto body shop said there’s more damage than the vehicle is worth
Everything is at a stand still and absolutely no word from Pembridge as to what is going on! I was told it could take 6-9 months! Meanwhile I am without a truck and I am not told if they are fixing it or writing it off!
DO NOT EVER USE THIS COMPANY!!!!

My claim is now at day 21 and my adjuster has yet to return a phone call she went on holidays and left my claim with another useless adjuster who after 4 days of calling will not return a phone call either. I’ve called the 1-800 number and they just put another not on the file saying I want to speak to the adjuster. This is the most incompetent company I’ve ever dealt with ….. I’m hoping next week the adjuster will return my call if not I don’t know what else to do . If anyone ever suggests pembridge insurance to you say he’ll no !!!!! If they wanna improve anything they should change this review so people can rate them zero stars. So once again don’t sign anything with this incompetent company.
Thanks Bill

Hello ! I bought 2 new cars and started working with this company, There was no problem we talked about everything with the broker after we got it. All my payments are automatic so long as they pull out of the card, they can get the money. I think they did this on purpose, for 2 months they did not receive the payment of 1 car. And yesterday a paper came to me about not paying. And of course 2 times the price, they have not written any details, they do not turn the phones now, even though it is me who is right. When I send an explanatory e-mail, they told me, you just have to pay. But what do I have to pay, why, how, why did not you get the money from the card in the automatic payment. As I said don't work with these people, I think they do it intentionally scammers.

I’ve been with this company for a couple years and decided to switch to yearly payments instead of monthly. They terminated my policy and said they are unwilling to reinstate it. All I did was ask for a quote… I’ve been with this company for years and have been ticket and accident free. This was an error on their end and they were unwilling to help a loyal customer.

40 minutes on hold so far to cancel my insurance and can't seem to get through to do it.

Do not use this insurance company…. Incompetent! Had a claim and had to hire outside of the company to even get a hold of someone…. 2 months and still haven’t heard anything….. this is ridiculous! The only thing they have done was take our payments every month.
Nobody ever answers the phone, emails and I have now gone without a vehicle or rental for months…. Still waiting!

I would give this company 0 stars if I could. They are awful about everything and have horrible customer service skills, talking snarky and down on people isn’t how you get a good review. Never again