Pembridge Insurance Auto Insurance Reviews

I am writing to express my utter disappointment and frustration with Pembridge Allstate Insurance's customer service. Our claim, filed over two months ago, remains unresolved, leaving us without a safe vehicle or rental car.

Issues Encountered:
- Neglect of Claim Resolution: Despite numerous emails and phone calls, there has been no meaningful update or resolution.
- Lack of Communication: Unreturned calls and unacknowledged emails have been the norm.
- Safety Concerns: With winter approaching, our car's condition poses serious safety risks.
- Unfulfilled Promises: No rental car has been provided, contrary to assurances.

Conclusion:
Pembridge Allstate's indifference to customer needs is appalling. Their focus on collecting premiums without providing support is unacceptable. I strongly advise against choosing this insurer.

Rating Breakdown:
- Customer Service: 0/5
- Claim Resolution: 0/5
- Communication: 0/5
- Overall Experience: 1/5

Recommendation:
Avoid Pembridge Allstate Insurance. Their subpar service and disregard for customers warrant scrutiny from regulatory bodies.

Final Thoughts:
Insurance companies should prioritize customers, not just profits. Pembridge Allstate's conduct is detrimental to the industry's reputation.
Consider alternative insurers that value customer satisfaction and timely claim resolution. Do not waste your money and time, they are terrible. They do not deserve to be a service company in the country, should be banned from any service activities.

My car was stolen in the April, and yet they did not sort out my case. During these periods a lot of time I was tried to contact through call, voice messages, email but no one answers. This company has unprofessional behavior and is wasting time.

I was hit by another car while at a stop sign. I’ve never really have been injured before. Pembridge insurance adjuster has made my life so difficult. I do not receive responses nor do any of the health care providers ( physios, massage therapist, concussion clinic or eye Neurologist). There is constant barriers put up and delays.
I could never imagine my own insurance treating me like this. I have a care team willing to help me but there are such delays which has not allowed me to return back to work full time.
I am a public health care provider and I would never deny a patient care ever. I am made to feel like I’ve done something wrong.
I called main office requesting change of adjuster or at the very least someone return my call but no one has.
My colleagues and family are in disbelief.

My car is undriveable after an accident. It took Pembridge 12 days for first contact about my claim. 18 days after my accident and my car is STILL sitting in the tow yard where it was put right after the accident. No answers, no forward movement, nothing. EXTREMELY frustrated.

My claim is now at day 21 and my adjuster has yet to return a phone call she went on holidays and left my claim with another useless adjuster who after 4 days of calling will not return a phone call either. I’ve called the 1-800 number and they just put another not on the file saying I want to speak to the adjuster. This is the most incompetent company I’ve ever dealt with ….. I’m hoping next week the adjuster will return my call if not I don’t know what else to do . If anyone ever suggests pembridge insurance to you say he’ll no !!!!! If they wanna improve anything they should change this review so people can rate them zero stars. So once again don’t sign anything with this incompetent company.
Thanks Bill

Hello ! I bought 2 new cars and started working with this company, There was no problem we talked about everything with the broker after we got it. All my payments are automatic so long as they pull out of the card, they can get the money. I think they did this on purpose, for 2 months they did not receive the payment of 1 car. And yesterday a paper came to me about not paying. And of course 2 times the price, they have not written any details, they do not turn the phones now, even though it is me who is right. When I send an explanatory e-mail, they told me, you just have to pay. But what do I have to pay, why, how, why did not you get the money from the card in the automatic payment. As I said don't work with these people, I think they do it intentionally scammers.

Do not use this insurance company…. Incompetent! Had a claim and had to hire outside of the company to even get a hold of someone…. 2 months and still haven’t heard anything….. this is ridiculous! The only thing they have done was take our payments every month.
Nobody ever answers the phone, emails and I have now gone without a vehicle or rental for months…. Still waiting!

I've been chasing them for a call back for more than 2 weeks now and they never call back
Surprised they put me at fault for a car accident without calling me to get the full details of what happened.
Cheap service on so many levels!

I got pulled over by an OPP officer, he said my insurance had been terminated for 2 months...This was the first time I heard about it. After being with pembridge for years, they really let me down. They said, I didn't pay my January bill, and something was wrong with my banking information. No phone call. No personal email from the broker who dealt with my policy. Apparently the company sent a letter - I definitely did not get a letter. After a $400 tow, I am now facing up to a $7k fine, doubled rate of insurance for 3 years, and possibly a suspension of my license. Thanks a lot pembridge!