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Pembridge Insurance Auto Insurance Reviews

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(85 reviews)
Pembridge Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
9.1%
Agent/rep callbacks
9.1%
Agent/rep attitude
4.5%
Agent/rep knowledge
4.5%
Email/message wait time
4.5%
Phone wait times
4.5%
Rates competitiveness
4.5%

Top negative trending topics ?

Claim processing time
45.5%
Agent/rep availability
40.9%
Claim - adjuster
31.8%
Billing/payments
27.3%
Agent/rep attitude
22.7%
Agent/rep callbacks
22.7%
Cancellation experience
22.7%
Agent/rep knowledge
13.6%
Claim - not-at-fault
13.6%
Claim - denial
9.1%
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(9)
Tags
Agent/rep attitude (2) Agent/rep knowledge (1) App to track driving (1) Billing/payments (3) Cancellation experience (2) Insurance Rates, Prices (1) Online quoting (1) Policy coverage (1) Rates for long-term clients (1)
Review author
Consumer (1)
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Policy Cancellation

by Josh McCracken on Jun 13, 2017
2 out of 5 stars

They did not notify me of cancellation back in February. Now it's making renewal harder...

They also changed their policy so they don't accept monthly payments so now they want $2800 all up front to renew.

Done with this company.

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Review topics
Insurance Rates, Prices Policy coverage Billing/payments Cancellation experience