Pembridge Insurance Auto Insurance Reviews

I am writing to express my utter disappointment and frustration with Pembridge Allstate Insurance's customer service. Our claim, filed over two months ago, remains unresolved, leaving us without a safe vehicle or rental car.

Issues Encountered:
- Neglect of Claim Resolution: Despite numerous emails and phone calls, there has been no meaningful update or resolution.
- Lack of Communication: Unreturned calls and unacknowledged emails have been the norm.
- Safety Concerns: With winter approaching, our car's condition poses serious safety risks.
- Unfulfilled Promises: No rental car has been provided, contrary to assurances.

Conclusion:
Pembridge Allstate's indifference to customer needs is appalling. Their focus on collecting premiums without providing support is unacceptable. I strongly advise against choosing this insurer.

Rating Breakdown:
- Customer Service: 0/5
- Claim Resolution: 0/5
- Communication: 0/5
- Overall Experience: 1/5

Recommendation:
Avoid Pembridge Allstate Insurance. Their subpar service and disregard for customers warrant scrutiny from regulatory bodies.

Final Thoughts:
Insurance companies should prioritize customers, not just profits. Pembridge Allstate's conduct is detrimental to the industry's reputation.
Consider alternative insurers that value customer satisfaction and timely claim resolution. Do not waste your money and time, they are terrible. They do not deserve to be a service company in the country, should be banned from any service activities.

Daughter had a hail claim submitted July 25, 2024 and has sent over 40 emails and left messages for the adjuster who just does not respond. My daughter called and asked for someone else to take over her claim, and they said they don't have anyone else. It is now Oct 9, 2024, and she is still waiting for an email or phone call. Ridiculous! Go with another company as I know my daughter will be shopping around after this.

If I could give this company a “no star” rating, I would. They screwed up in every department when I made a claim. Who was at fault (under investigation), lied to me on several occasions, tossed around from 6 different agents who did not know about my claims, forcing me to retell my situation over and over again and then never hearing from that agent again. After terminating my policy, they continued to take payments out, and charging me $50 fee for putting a block payment on my account. They still owe the therapeutic company for sessions. Very unprofessional and mismanaged company. If you want headaches, frustration and sleepless nights — choose this company.

Seems like they only work Monday to Friday and to reach out to an agent you have to keep holding for at least 45 minutes. If you have to call or report a claim on weekends or public holidays, then good luck. You won't be able to know what you should do. Because agents don't know anything. Once you have a contact with your claim advisor, the process will be smooth, but I feel like it is not worth money because when you really need information on what to do, there is no one with the right information available to answer your questions. I would definitely go with different insurance in the future.

I had both home and auto and upon filling after a huge hailstorm they cranked up premiums around 25% but failed to settle claims unless I renewed. Still have received nothing.

My car was stolen in the April, and yet they did not sort out my case. During these periods a lot of time I was tried to contact through call, voice messages, email but no one answers. This company has unprofessional behavior and is wasting time.

I have been paying both my home and car insurance monthly for the past 5 years on time. On August of this year, I made my payment on the day it was due, and I got a confirmation email from them stating I have made the payment. A few weeks later, they email me about me not paying the month worth of insurance and wanting to charge me extra for not meeting the deadline. When I talked to an agent with my broker about the issue and how I did pay and have a confirmation email, they didn’t do anything to help. Honestly, I’m disappointed and will not be a client with this insurance company and would not recommend anyone to join this insurance company.

Was involved in a hit and run. I submitted a claim, got a call - had to call much over 15 times over 3 weeks (once or twice a day) to finally get connected to someone: not even the person who had initially called me. Disappointed over all.

There's are a reason Pembridge is cheap. You get what you pay for.
Pembridge penalized me for taking a cash payout instead of fixing my vehicle after submitting a claim where the other driver was at fault. My vehicle is older and it was mainly paint damage; not worth me fixing. Other insurers don't do this.
Another claim they tagged as 50/50 had a net payout of zero because no damage to my vehicle and the other party didn't complete their claim. I find out 3 years later that 50/50 means both parties at fault.
So I have an at fault claim that affects my rates when no money paid out.
Both incidents took way too long to resolve. Claims department is backed up and busy.
Avoid Pembridge at all costs.
Cheap at the start but will cost you in the end.

I was in a mental distress and deposited the money in a wrong account. Two months later, they cancel my policy. I could have paid all the premium in one go!
Very heartless for customers who are with this company for almost 10 years. Things happen, but the way they treated me was very bad. I don't recommend them to anyone. I never claimed anything, never missed a payment, but the way they acted, I will not be them for too long.
Bad Business ethics.