Economical Insurance Auto Insurance Reviews

I had an accident 8 months ago. My vehicle is still sitting in the driveway not drivable. The insurance company's preferred shop did not repair properly and Economical has not followed up. Rather, they have ignored emails and calls. They are the worst company I have dealt with for insurance in over 20 years.

I had an accident where the other driver was 100% at fault. I was hit from behind and rear-ended. The claim process was a nightmare. The insurance company took forever to agree for repairs and throughout the entire process, I just felt terrible. Then at the end of the insurance, they decide to drop me! I had no additional claims, no tickets, just one accident that I WASN'T at fault for (the other driver was assigned 100 percent responsibility). This by far is the worst company ever, they are not there when you need them and will drop customers from policies whenever they feel like it even when accidents are not your fault. These guys give you a good rate, but why have insurance if when you need them, they aren't there for you and drop you after many years of being a loyal customer. Look elsewhere

Had an accident. Had some injuries and they offered me physio and massage, but never followed through, and never sent me the forms. On the vehicle side of things they were of no help, wouldn't call the body shop back or the tow truck company or me. I have been with this company for almost 20 years and my family has been with them for over 40. They used to be ok, but now the company runs things more like scam artists.

Total loss on my car, not my fault. They wouldn't cover for my storage at the body shop it was at, wouldn't pay for my repairs that was done on my vehicle (e.g. new engine & transmission).Wouldn’t pay for my child seats that was in the car. They didn't care about my injuries that I sustained in my accident and was only concerned about cutting costs on their end which ever way they can. Adjusters Ricardo and Shalini (extremely rude) and the whole company was just trying to take advantage of me on my first accident example by asking me "if I'm injured why do I have a rental? "You should return it if you not going to use it. Why does it matter if I have a rental I'm entitled to it under my policy and I can have it parked the whole time at my House or drive all over with it. It’s up to me on what I want to do with it.

I had a car accident, I was not at fault. A SUV hit the back of my car. I put in a claim. I went to my body shop I do business with and they said it a write off. So I said to the insurance company and they said to take it to their body shop, so I did. One week later the claim department phoned me back and said the car not a write off. I explained about the car is going sideways down the road and the frame broken and they said give 700$ if I do want to repair the car. I said I cant get a another car for 700$. The car is a 05 Chev Malibu worth 2500$. So I said to claim department, I have to drive my family in a unfit car.

They deserve less than 1 star, but unfortunately 0 stars is not an option!

I was involved in a hit and run accident in which my car door was dented. I spoke to people at the insurance company 4 times, while I was debating whether or not to make a claim. Each time, they promised me that because it was a hit and run, my rates would not go up. I was responsible for the deductible but that was it.
I asked them if I could just try and knock the dent out myself, and they said that I could definitely not do that because then if it didn't work, the adjuster might deem it to be not from the accident and it wouldn't be covered. They advised me to get it fixed as soon as possible.
I went ahead on their advice and got it fixed.

The day I was due to pick the car up, someone from Economical called me and said that they were wrong, and that now they had decided that I was at fault in the hit and run, and that my rates would go up accordingly because I had made a claim. I told him that I never would have put in the claim knowing that, and that they promised me this wouldn't happen. I asked him if he could go back and review our phone calls as they were "recorded for quality assurance". He said he would. I asked him if he could send me a copy, and he said he could not do that as they were for internal use only. I asked about the "Quality assurance", and he responded "that is for OUR quality assurance, not your quality assurance".

I then told him what one of his workers had said about the knocking out of the dent, and he directly contradicted what I had been told by someone else. He said that I should have tried to knock the dent out myself, and they still would have covered it.

They basically encouraged me to make a claim, promising me that it wouldn't make a difference to my rates, and then directly went back on their words. I am immediately switching insurance companies, and I will forever suggest to my friends that they do not use Economical!

Had the worst experience with them after filing a claim (not at fault)
They made me call the body shop and wouldn't deal with them directly.
They wouldn't answer emails, calls for weeks on end.
Failed to tell us my car was fixed 2 weeks after the fact.
Absolute garbage company, switched right after this experience.

A truck hauling gravel and rocks with loose back door debris hit the front of my brand new car causing damage to bumper emblem and windshield. It took three months to get Economical Insurance to fix the car. They denied my claim a few times in the beginning. The bumper had few rock chips due to the incident, Economical's adjuster claimed that a couple of scratches at the bumper were not related to the incident even though the bumper had to be painted. Anyways, they made me pay 10% out of my pocket just because they decided that out of 20 rock chips at the bumper 2 were not related to the accident... Scammers... I got my car fixed and cancelled the insurance! If you visit a HUB insurance broker or Family insurance broker make sure to ask who is the insurer and if it is Economical Insurance make sure do not sign up with them!