Economical Insurance Auto Insurance Reviews

I cancelled my insurance and still waiting on reimbursement after 2 months. My wife is insured with another insurance company and had an accident and had the best service ever. They called her like 3 times to make sure everything was ok, she didn't have to call them. Pretty bad when you have better service on a claim from one company than you do from Economical when they owe you a small amount for a cancellation. Do yourself a favour and stay away from this Economical as their service is non-existent. I wouldn't want to have to make a claim with these crooks.

I have been covered under insurance for my car for 2 years I received an email in January which I didn't see. Normally papers are sent in the mail for renewal so I was waiting for that. It got closer to the time when my insurance renews and I contacted my broker who then sent the email I failed to see. In the email, it states they will not renew my insurance and the reason being is done to my driving abstract which they went on to explain what is on my abstract. But the funny thing is for the past 2 years the amount of time I have been with this company I have obtained the same driving record that now 2 years later is a problem. But was not an issue when they first took my own as a client. To me, this makes absolutely no sense this is my last year with these infractions on my record and now it's a problem and there not willing to help.

I prefer to pay instalments by VISA and Economical’s phone instructions seem straightforward - until they lose your payment! Having received their letter threatening policy cancellation, I paid by VISA again and contacted our broker, since it’s impossible to reach anyone at Economical. Thankfully, according to our broker, Economical ‘found’ our nearly $700 instalment and credited back to our VISA before the next statement was due. That was in October. In mid-January GM Financial sent us a letter notifying us that Economical had informed them that the insurance on our leased vehicle (my daily car) was CANCELLED as of Jan. 10th! Economical had not informed us or our broker of this important news! If Economical had cancelled insurance on the leased vehicle, logic dictated that it must be cancelled on the 4 other vehicles on the same policy, right?! It took several days to get written assurance from our broker that our vehicles were all covered and even longer for GM Financial to receive confirmation about the leased vehicle. I don’t know whether Economical’s error has impacted our credit rating. Our broker rightly assumes we will want to switch coverage to a different company this year.

I moved out of the province and cancelled my policy. They continued to withdraw monthly fees. When I inquired, they said they would return my funds in two weeks and that the amount will be less than half of the amount that was withdrawn, as I was subject to a cancellation fee. They would not explain how the amount was determined. Good thing there is other insurers.

I was a customer with Economical for 4 years. Never made a claim, only had minor infractions, and never paid less than $200/month for bare-bones liability only. It's worth noting I never missed or was late on payment either. At the time of renewal, I cancelled my policy for a better rate elsewhere. Cancellation in itself was a mess as Economical was difficult about releasing my information to my new provider. Also, if you've ever been on hold with Economical, you know it's a long, physically painful process. The waiting music (that you'll listen to for an average of 30 minutes per call) sounds like someone recorded elevator music over a car radio. I wasn't notified of any outstanding balance on my account when I cancelled the policy but was sent a letter with the remaining amount on my premium. No big deal, Economical has been taking money automatically from my bank account every month for 4 years now. Surely they'd do the same this time around? Except no -- I was expected to manually pay, which would have been great information to provide when I called to cancel my policy. I paid it online once Economical jumped the gun and threatened me with debt collectors less than a month after my policy expired. Confusingly, Economical promptly returned this final payment to me. According to their letter, I actually didn't owe any money. This was annoying since I was threatened with debt collection just the week before, but I got my money back so no harm is done. Just kidding. Economical forwarded my information to debt collectors for failing to pay my bill. The debt collectors were just as confused as me when I explained that I did pay my bill and the money was returned. I had to forward the debt collectors 7 different documents to prove that I did not, in fact, owe any money. Also, while I don't know this for sure, I think those debt collectors sold my phone number to telemarketers because I've been getting phone calls from mysterious numbers non-stop since this all started. Really great, Economical, I appreciate that. Essentially what happened is that Economical's automated system didn't detect I was making a payment on my 2018-2019 premium and instead attributed it to the 2019-2020 renewal that I cancelled. Let's be clear here: Economical doesn't have a real, living human review your account before sending your information to debt collectors. Even a cursory glance at my account history could have prevented this issue. By this point, I've been dealing with the ramifications of cancelling my policy for three months. Three months. All I wanted was assurance that changes would be made to their system to prevent this from happening to others. That's all I wanted and I would have been satisfied. However, Economical couldn't even lie to me about promising that. At the end of my experience, I spoke with three different Economical representatives about getting this resolved so it wouldn't happen again. Instead, all three representatives echoed the same sentiment: "We're sorry! Have you considered speaking to our billing department to pay the balance (again)?" There was no assurance anything would change to prevent others from having debt collectors called on them for system errors. The apologies did not seem genuine and all Economical was concerned with was getting their money - again. In fact, to re-make this payment I had to call and make the payment manually because even Economical couldn't trust their online system to not mess up again. If you have the option, do not associate with Economical. They don't care about their customers, they only care about their customers' money. They're the embodiment of opportunistic bottom-feeders. If their system messes up, you'll spend three months navigating yourself through a resolution to the problem or face the call of debt collectors - probably both.

I was a customer with Economical for 4 years. Never made a claim, only had minor infractions, and never paid less than $200/month for bare-bones liability only. It's worth noting I never missed or was late on payment either. At the time of renewal, I cancelled my policy for a better rate elsewhere. Cancellation in itself was a mess as Economical was difficult about releasing my information to my new provider. Also, if you've ever been on hold with Economical, you know it's a long, physically painful process. The waiting music (that you'll listen to for an average of 30 minutes per call) sounds like someone recorded elevator music over a car radio. I wasn't notified of any outstanding balance on my account when I cancelled the policy but was sent a letter with the remaining amount on my premium. No big deal, Economical has been taking money automatically from my bank account every month for 4 years now. Surely they'd do the same this time around? Except no -- I was expected to manually pay, which would have been great information to provide when I called to cancel my policy. I paid it online once Economical jumped the gun and threatened me with debt collectors less than a month after my policy expired. Confusingly, Economical promptly returned this final payment to me. According to their letter, I actually didn't owe any money. This was annoying since I was threatened with debt collection just the week before, but I got my money back so no harm is done. Just kidding. Economical forwarded my information to debt collectors for failing to pay my bill. The debt collectors were just as confused as me when I explained that I did pay my bill and the money was returned. I had to forward the debt collectors 7 different documents to prove that I did not, in fact, owe any money. Also, while I don't know this for sure, I think those debt collectors sold my phone number to telemarketers because I've been getting phone calls from mysterious numbers non-stop since this all started. Really great, Economical, I appreciate that. Essentially what happened is that Economical's automated system didn't detect I was making a payment on my 2018-2019 premium and instead attributed it to the 2019-2020 renewal that I cancelled. Let's be clear here: Economical doesn't have a real, living human review your account before sending your information to debt collectors. Even a cursory glance at my account history could have prevented this issue. By this point, I've been dealing with the ramifications of cancelling my policy for three months. Three months. All I wanted was assurance that changes would be made to their system to prevent this from happening to others. That's all I wanted and I would have been satisfied. However, Economical couldn't even lie to me about promising that. At the end of my experience, I spoke with three different Economical representatives about getting this resolved so it wouldn't happen again. Instead, all three representatives echoed the same sentiment: "We're sorry! Have you considered speaking to our billing department to pay the balance (again)?" There was no assurance anything would change to prevent others from having debt collectors called on them for system errors. The apologies did not seem genuine and all Economical was concerned with was getting their money - again. In fact, to re-make this payment I had to call and make the payment manually because even Economical couldn't trust their online system to not mess up again. If you have the option, do not associate with Economical. They don't care about their customers, they only care about their customers' money. They're the embodiment of opportunistic bottom-feeders. If their system messes up, you'll spend three months navigating yourself through a resolution to the problem or face the call of debt collectors - probably both.

Make sure to get your cancellation penalty amount in writing! When I enquired about cancellation they told me someone would call shortly to discuss; the employee calculation my cancellation fee and then I ended up being charged more than double of what I was told! They didn’t even give me a breakdown of why I was being charged so much. I fought to get money back, but they just said I was misinformed about the cancellation fee and too bad for me.

DO NOT TRUST THESE THIEVES! I am a 60 years old male that has one accident non-fault in 1978, perfect driving record. Was with the same broker for 23yrs+. Home, Buss. three vehicles full coverage. Claim free. Four years ago was switched Economical Insurance without my consent. Though a lower rate was offered, I had reservations. Since then the rate has doubled! March returned home discovered large dent on drivers door 2 years old truck . Upset, but not surprised in too days society. Contacted broker. Not to worry full coverage we will take care of it. Contacted 4 days later by Kelly. Was basically interrogated rude condescending attitude for 45min. Insinuated that it was I that had slid sideways into another vehicle and failed to contact police file report informed Kelly that it would be up to the adjuster to determine. Contacted broker informed agent of conversation, was told that we have no control who the adjuster will be. Emailed photos of the damage, statement. Waited for response & waited & waited. Contacted broker 2nd week May. No problem we will take care of it. Call not returned. Contacted Kelly 5 times by email no less than 10 phone messages & to other Economical representatives that just blew me off, between June & Aug. 30. Numerous attempts to resolve this matter was ignored by my trusted family broker, one excuse after another over a three month period! During this time I got a price from two body shops $3300& $3600. What kind of Corporation would offer forgivable first claim? Insult the client to the point of legal action. Not even inspect, asses the damage. Would it not be a good buss. payout a minor claim of $3600 ($500 deduct) and keep the premiums flowing in. Guess not at Economical Insurance. Received renewal on Sept 2 and to insult me more Economical attempted to raise my premium by all most 30 %. I had already contacted another Insurance provider in July and received a substantial $ 1000+ lower rate. I have had the repair done at my own expense. Cancelled home buss. vehicle coverage by Broker, Economical in a total of $4400 annually. Just before deciding to warn others, and my 5-star negative experience with unethical business practices of Economical Insurance. My broker that I considered family friends, contacted me wanting to know if the service I received prompted me to seek other Insurance providers. YES!

Bad insurance! Please, stay away from it! Not recommended to anyone! I have cancelled the insurance before 3 months and now I received a statement for the outstanding balance! I don't trust their service. Very bad experiences!

I have been claims free for 15 years, they still wanted to terminate my home policy for high costs. Charged me cancellation fee for removing auto as part of a bundle. Wonder how bad it would have been if I had a real claim