Economical Insurance Auto Insurance Reviews

I’ve been a client of economical for years now, after hitting a moose with my truck this fall, i made a claim. After waiting a month to hear from an adjustor they offered me half of what my truck was worth as a settlement, i rejected the offer and going forward they have ignored my calls and emails for weeks in between each communication, they have belaboured this process so badly. Its been months of trying to sort this out and they are still low balling me to an insulting level and refusing to communicate in a timely manner. I will never use them again.

It is an insurance company from Hades and that is where it belongs. My car was stolen - they have offered the lowest possible price - they refuse to back up the price offer with documents - they provided a rental car for a short period of time - they are demanding I get an appraisal on the car I do not have. No appraiser can appraise a car that they cannot see. But this adjuster is telling me to get an appraisal. He rejected all the information provided by professional car people.

My only suggestion is to leave. Believe me you pay a very high price if you have to make a claim.

Worst insurance experience i ever had.
I had an accident on july 1st 2023, my claim was settled in oct 2023.
their agents are so illiterate and unprofessional they will drain your energy and time.
worst part is even after ending my policy they are still deducting money from my bank account, if anyone has any doubt i am willing to share the screenshots of everything i mentioned.
If you are looking for an insurance please find a professional company don't waste your money by choosing economical insurance.

Worst experience.
Lowball offer, had to hire own appraiser and they increased thousands afterwards.
Never paid for towing, carseat even after recipts were provided.
Will never recommend to anyone.

This insurance company has made my life so difficult so stressful. I have been dealing with them for the past four months. I don’t have a car. They didn’t pay my money back yet and they are not even giving me a Rent-A-Car. If you don’t want your life to turn into a nightmare, You all stay better away from these people. And my broker, she is the rudest person ever I have seen in my life. She called me. Told me I am a liar, and she shut the phone on my face. She’s so rude. She won’t even answer your phone or emails only when she feels too. I am very very disappointed of this company. They don’t have appreciation to the customers or they don’t take care of you. They will contact you only when you don’t make your payments. Otherwise you have to wait for their mercy.

Someone from Roger's came up my driveway to do a cold call. When the representative got back into his vehicle he backed into my deceased fathers car.
The car is a limited production car, it was signed by GM line workers who assembled the car as my father worked for GM. From the first time we spoke to a representative from Economical he told us the car will be considered a write off prior to seeing the vehicle. I have been dealing with a rep who is totally incompetent. We told them we do not want the car to be written off as it holds so much sentimental value. I have not received any calls from him since September 5, 2023. I have tried emailing him and all my emails are being returned. I have called and was told I would hear back from Mark within 24 hours and he has not called back. I then called after the 24 hours to escalate the issue. Today, September 15th 2023 a tow truck drive came to attempt to take the car to IAA which is an auto auction. Very sneaky. Needless to say, the car did not leave my driveway. If something doesnt get resolved I will be taking this to the ombudsman. I have taken the car to 3 auto shops who have all said the car is not a write off. I would never suggest this company.

Called these people in January about canceling my policy as I wasn’t happy with their services, they refused to cancel when I called in January. They then turned around in February and cancelled the policy claiming it was for nonpayment, because of this I’ve been getting problems trying to get insurance through another insurance company. I’ve been calling them every other day for almost a month now and all I keep getting is a manager would get back to me. Finally spoke to a Manager on Tuesday and he then told me he would get back to it’s Thursday I need to get my car back on the road and it’s like it’s a game to them. Called 3 times today first call 11:50am it’s now after 2:30pm and everytime I call managers just happen to be in a meeting.

I have been trying to contact my insurance agent Khalid since July 6. I have left numerous voicemails, and emails and even have had my insurance broker reach out and heard nothing. I have wasted countless hours on hold with Economical's customer service line only to be told everyone is in meetings and they can’t give me any information and will have someone call me by end of the day.
This is the worst experience I have ever had and I highly DO NOT recommend it.
My car was supposed to be fixed within 4-5 days and am going on day 31.
Absolutely horrific experience.

They don't answer customers. You can be on phone for a whole hour wanting to reach them. I had a rental by them and they called me, I mean one representative of Economical Insurance called to change the return date for my vehicle rental. I went by her words and it looks like she together with the rental company are trying to rip me of 170 bucks. All efforts to reach her by phone and email are fruitless. I can't get back my money I deposited for the rental either.

I got hit on a Saturday night - badly. They claim to have 24 emergency claim support - NOPE! People are at their most emotionally vulnerable - but if you get hit after 5 pm on a Friday - guess what? You'll be waiting for 3 days. They have an answering machine that DOESN'T record messages. It's been like that for 2 years and NO ONE CARES ENOUGH TO FIX IT! I called on a Monday morning - go through to a representative - she put me on hold after a 5-minute chat and my call was disconnected. Did she call back? NOPE! I got an assessment and it's been 4 days - my shop still hasn't received it. I'm driving around in a smashed-up car. Terrible company.