Economical Insurance Auto Insurance Reviews

My experience from day one has been HORRIBLE. The intake person was extremely rude, which didn't set a great tone to start with. My accident (not at fault) was on May 3rd. I am writing this review on July 27, 2022. I STILL do not have my vehicle. Keep in mind there were supply chain issues. My car has now been ready since July 21, 2022. After leaving several messages and sending several emails, I still don't have my car. All this because they haven't removed my deductible and haven't finished deciding about covering my battery. My car isn't even two years old. Simple paperwork that isn't being handled in a timely fashion.
When leaving a voicemail, you are told that you will receive a response within 2 business days - NOT THE CASE. I haven't received a call back from message I left on 07/20/22. This is on top of several emails from my broker and the repair shop. I am so grateful for my broker! She has had to escalate this with a supervisor for the SECOND time. The first escalation with a supervisor resulted in ZERO contact. As of today, I await their call. Let's keep adding days on to my rental...
The stress of this mess is NOT worth it! Seriously, do NOT use them as your insurance company. The LACK of care about their customers and their lack of response is mindboggling.

I have been trying to contact my insurance agent Khalid since July 6. I have left numerous voicemails, and emails and even have had my insurance broker reach out and heard nothing. I have wasted countless hours on hold with Economical's customer service line only to be told everyone is in meetings and they can’t give me any information and will have someone call me by end of the day.
This is the worst experience I have ever had and I highly DO NOT recommend it.
My car was supposed to be fixed within 4-5 days and am going on day 31.
Absolutely horrific experience.

Economical Insurance is the worst insurance I have ever seen. Someone hit my car at the rear bumper mid of 2021 and up to now, they have never fixed my car. The adjuster never calls or reply emails or messages it’s 10 months and no response. Anyone insured with Economical Insurance should think twice and trice to find a better insurance company.

I had someone hit me and it was a hit and run and they never got back to me even the OPP or police don't give anything been waiting for a police report for over a month! The insurance industry is a big SCAM! All they do is take your money!

On November 1, 2021, I had an accident. It may have been my fault, or maybe not. No one came out to check the accident site, and the curb I hit was never checked. At the very least said curb should have been flagged as it was unfinished and jagged at the end. There was so much unprofessionalism that occurred I wouldn't have the space or time to record all of it. My experience with this company finally came to closure the first week of May, 7 mos. for a small, simple, and easy claim. My agent at Drayton Insurance was the only one who did her best to see my needs were met. However, this was to no avail and I had to follow up on everything. This included speaking with claims managers, economical managers as well as the Insurance Ombudsman. Days and weeks went by before I would get a response from someone. I would give my concerns only to wait again for another professional to respond. There were adjusters who claimed to have contacted the body shop and a car rental company. With my follow up I found this was not the case. There was so much more neglect, dishonesty, and unprofessionalism that happened during those months that I'm left feeling very uncertain, and unprotected in the event of another incident. I'm still dealing with the stress that Economical's lack of customer service and informed ability has caused me and wouldn't recommend them to anyone.

It is April 8th, 2022 and I am still waiting for management to respond to my last request... These claim adjusters lie, change facts, ignore all correspondence and never look out for the insured's best interest... Although liability should have been fully established months ago... I am still being given the runaround... Soooo, I guess I've been paying for full coverage just to be screwed by my own insurance company... Best believe you all are getting sued! Disgusting behaviour this company has...

9 weeks to process claim, 1 week since completed claim documents and still have not received any money

I had an accident in New York State on March 23, 2022, at 8 pm. I called Economical at 6 am on March 24 to report it. A nice Afterhours agent took the information and gave me a temp claim number. Told me to wait on the claim adjuster’s phone call and not leave Buffalo, NY to go back home to Canada.
I called Economical at about 1:30 pm on March 24 as I had not received a call from an adjuster. I ended up giving much of the same accident information a second time but the call ended up with “I’m sorry but I (the agent on the phone) can not get you a rental vehicle because the system won’t allow it.” Again, I was instructed to wait till an adjuster called. I was given a claim number this time.
We had a person drive us to the entrance of the Rainbow Bridge in Niagara Falls, NY. We walked across to Canada and then arranged an Uber ride home to Hamilton, Ontario.
Our insurance broker called on March 25 to see how it was going and instructed me to get my own rental vehicle which I did and keep all receipts.
Saturday, March 26. Still have not received a phone call from an adjuster.
So basically, don't believe promises of 24/7 emergency assistance from Economical Insurance: it doesn’t exist!!!

Please do not use this insurance. They are awful. We had an accident on January 11, now is March 10th, nothing happens in our process. They don't even answer an email or phone call.