Economical Insurance Auto Insurance Reviews

It's been a week since I called and made a claim. I have made many calls and my car is still in a towing company's impound. The agent first contacted has not responded. The next agent said I would hear from her by end of the day, but that did not happen as promised. No one seems to be looking into anything from my end and no one seems to be taking care of my car or answering me.

Feeling Ignored is terrible.

I have been trying to contact my insurance agent Khalid since July 6. I have left numerous voicemails, and emails and even have had my insurance broker reach out and heard nothing. I have wasted countless hours on hold with Economical's customer service line only to be told everyone is in meetings and they can’t give me any information and will have someone call me by end of the day.
This is the worst experience I have ever had and I highly DO NOT recommend it.
My car was supposed to be fixed within 4-5 days and am going on day 31.
Absolutely horrific experience.

I had someone hit me and it was a hit and run and they never got back to me even the OPP or police don't give anything been waiting for a police report for over a month! The insurance industry is a big SCAM! All they do is take your money!

On November 1, 2021, I had an accident. It may have been my fault, or maybe not. No one came out to check the accident site, and the curb I hit was never checked. At the very least said curb should have been flagged as it was unfinished and jagged at the end. There was so much unprofessionalism that occurred I wouldn't have the space or time to record all of it. My experience with this company finally came to closure the first week of May, 7 mos. for a small, simple, and easy claim. My agent at Drayton Insurance was the only one who did her best to see my needs were met. However, this was to no avail and I had to follow up on everything. This included speaking with claims managers, economical managers as well as the Insurance Ombudsman. Days and weeks went by before I would get a response from someone. I would give my concerns only to wait again for another professional to respond. There were adjusters who claimed to have contacted the body shop and a car rental company. With my follow up I found this was not the case. There was so much more neglect, dishonesty, and unprofessionalism that happened during those months that I'm left feeling very uncertain, and unprotected in the event of another incident. I'm still dealing with the stress that Economical's lack of customer service and informed ability has caused me and wouldn't recommend them to anyone.

Please do not use this insurance. They are awful. We had an accident on January 11, now is March 10th, nothing happens in our process. They don't even answer an email or phone call.

I don't know where to start. With the good, I think. This was my first claim ever in my 30years driving. My representative was perfect on my first call. Had me feeling confident that everything would be fine. It's been over a year my truck isn't completely done. I get the challenges of having to communicate via email or text but my truck was brand new with brand new suspension rims and tires I had done at the local Chevy dealer. Hit a snowbank at 30km/h maybe. I was assured by my representative that the body shop gave priority to econ. Claims. 4.5 months later after I was calling once every two weeks for updates they tell me to come to get my truck its ready. I get the invoice copy and we walk outside. 4th item on the list full factory front skid plate. Never hurts to look. So I looked. It still had the scuffs and scratches from the ice. It wasn't even ordered. The passenger side mirror had no cap so I had 1 white one black mirror. Looked at the rims and they weren't even washed. 3 center caps were broken and one was gone. Rims were scuffed scratched etc we sort it out I hop in my truck start it and every warning and engine light were on. I just finished telling me it just got back from a laser alignment and QC. I reported this to my representative via email I still have said the shop was going to Bill them for parts not even ordered. Not one reply! I finally contacted another representative who was great again. First call. My truck still isn't completely done and it's over a year and no communication from anyone. I thought this is why I got the extra third-party insurance. Absolute trash. Does anyone know what else I can do?

It took 5 weeks after our accident to get an answer on what they were doing with our car. They offered us no rental, and when they did, it was through a substandard company that failed to mention it was closed on weekends, so our week-long rental, factored in with the holiday, was only for a few days. Apparently, for five weeks they can't get an adjuster and then an appraiser to give an amount on what is now a total loss, but they expect us to buy a new car in 3 days, without having even finalized their offer to us?! This company is absolutely the worst. The woman who was our claims representative allegedly has an MBA, and this is what she chose to do with her life, screw people over and with a smile? Please, save yourself the grief and go elsewhere. If you have a policy with them, don't renew. It is not worth the grief because when you do need them, they literally strand you.

After a no-fault accident, they offered a settlement based on a basic vehicle model, without the same features and not the trim package I had, even after I had sent them many listings for the exact vehicle written off in the collision. At least $2000 less than what I can replace my vehicle for. Then they don't reimburse for any work done to your car in the past 6 months even after asking and getting receipts. They nickel and dime you but are willing to spend more than $1200 to tow my car to an auction house where they will be lucky to get $300 scrap value for it. I wanted to keep my vehicle for parts. They flat out refused. After being a loyal customer of 23 years, I will never buy private insurance from them or recommend them as I have always in the past. They definitely don't uphold the definition of Economical when they make poor financial decisions and treat their customers poorly.

From my experience, they are by far the worst company to deal with for a claim. Setting up the claim was straight forward. They were too busy to take a look at the car and wanted it released into their own yard and threatened to charge us storage fees. Many phone calls to them with promises of callbacks, nothing returned. One of the guys who called was very rude on the phone.

They have the worst process and people working in claim department, specially adjusters. They never pick calls and reply your over emails. When you ask for justice, they will ask you to provide irrelevant documentation and then put your claim on without prejudice and then delay as much as possible.