Economical Insurance Auto Insurance Reviews

On April 14th I severely damaged my motorcycle and called Economical to advise them however I also told them I was going after MOT as it happened on a 400 series highway as I had hit a huge pothole.
Shortly after, while I was away out of town representatives of the insurance company had my bike removed by a tow truck from my buddy’s motorcycle shop without my permission. I was told that they could not reach me after numerous attempts while the tow truck was there and they became very argumentative with him… They released the bike as they were afraid of retribution…..note the pattern of bullying!! Upon my return, they would not tell me initially where it was. I still had the ownership in my possession.
The adjuster then decided to continue to bully me. First by treating my call as a claim. Then he asked me if there was anyone in the “ back seat?” and furthermore told me it was all my fault as “ the roads don’t move”… Obviously having never heard of expansion joints or frost heaving.
Shortly after the incident a highway patrol officer pulled over in his SUV and after telling me he was a motorcycle patrol officer as well, told me he too hit the huge hole and his whole SUV shuttered. He then proceeded to survey my bike’s damage and then looked at me and stated quite calmly…” How did you ever manage to not drop the bike?… You should be dead or in a wheelchair”… 55 years of riding many a different motorcycle…do you think maybe skill?
As I had mentioned the bike was severely damaged but by no means not repairable. I was never given the opportunity to discuss the possibility of re-acquiring it. Instead, the adjuster first sent me a third-party evaluation of the damage and it wasn’t even the same bike, it was some bike in Quebec with twice the mileage and not an ABS/FA model. These two representatives, ignorant people proceeded to bully me and as they had literally stolen my bike I found myself in a non-negotiable position.
One of them then offered an insulting settlement based on a third-party report and I was very clear that whoever was providing the evaluation had no idea what they were talking about…. 1) wrong year of a similar bike 2) wrong mileage 3) even to go so far as to prove their ignorance by claiming it was not the top of the line ABS/FA model… which I attempted to correct them but ran into more bullying. I even sent them a picture of the bike without the luggage bags attached but with the racks showing very clearly and told her” I prefer to ride my bike naked, a common term in the motorcycle industry and I got back a retort “Do not talk to “my” employees like that”…. Obviously showing off her insecurities and ignorance all in the same sentence. The adjuster then told me that I was welcome to seek other similar bikes as mine but I wasn’t permitted to use Marketplace or Kijiji…. do you think he was being guided….it was obvious he was out of his league. How insulting/ ignorant is that? … so I used other websites and provided them with proof that the bike was worth much more by sending him/her the ad links. Get this!… No more value discussion from either one… Two days later I was told that I now had to hire, at my cost, an independent motorcycle appraiser and once I had the appraisal an arbitrator would make the final, binding decision. Realized at this time I still did not know where my bike was and I still had the registration in my possession.
I have never been so poorly treated in all my 70 years. Economical/Definity is a terribly run company with absolutely the rudest, untrained persons on the front line….
The CEO should be tarred and feathered…

I have all the correspondence between adjusters, my broker and my wife in print… It’s no wonder that there is a huge disclaimer at the bottom of every email… pathetic humans.

The worst customer service that I received in Canada. I had an auto claim and the claims advisor told me she would reach out to me after 15 minutes of our phone conversation. I haven't heard back anything from her even after leaving 5 voicemails and 3 emails. She never picks up the call when I try to reach her or call back. It's been already one month since I have been trying to get in touch with her. Never go to this insurance company ever.

I has an accident on the highway and the police officer said it is not my fault but the insurance didn’t listen to the police officer and they want me to pay the deductible

The experience of making a vehicle claim with Economical insurance company this time is really unforgettable for me, and I hope that I will never have any association with this company again.
I am a UBER driver. There was a traffic accident in November 2021. After nearly 2 months of processing, I received compensation today and the claim is over. My car was hit and scrapped, but the insurance company bought out my car at a price of nearly 1,000 lower than the market price. If there is any objection, I can continue to appeal, but I am worried that I will be caught in protracted-time consumption and have to agree to their bid. My feeling is that I was hit twice, once by another driver and once by an Economical Insurance.
The communication with this insurance company during this period is really maddening. Basically, you can’t find your adjuster and their manager. They don’t reply to your emails, don’t reply to your calls. Don’t reply to the customers’ emails and the phones seems to be the rules and regulations of this insurance company.
In such an unequal situation, you are left with only a long time to wait and being anxiety, which is a particularly painful experience. I sincerely hope that the fewer people who experience it, the better.
In Canada, I have never met a company that doesn't care about the customer's feelings like this. Later, I realized that it is UBER company chose this insurance company, and UBER drivers have no right to choose which insurance company to insure, so the Economical Insurance Company can ignore the feelings of individual UBER drivers without losing money.
In short, cherish your life and wallet, please stay away from ECONOMICAL Insurance Company.

The company use dealing tactics to make you accept what they offer you I dealt with one of their adjuster who does not know about the insurance act diagram of determining fault.
She is assigned to my case 1697600 never call to discuss the claim I could not believe this.

I recently had a very bad experience with Economical as my daughter was involved in a minor fender bender and the adjuster was arrogant and could not respond to a couple of simple questions related to the accident until I wrote to the CEO of the company after which I got responses to my questions.

Horrible company to deal with and I would not recommend them.

It started back at the very beginning of July. My vehicle was stolen from my driveway on the night of July 1st. I immediately reported it stolen to the police and called my insurance company. They informed me that if the vehicle hadn't been recovered in 2 weeks that the issue would be settled and the vehicle would be paid out after an investigation was complete. They assured me it would all be completed in a timely manner. A few days after that, I made my official statement to an employee of Sonnet Insurance Company. Two weeks rolled on by without hearing once from my assigned adjuster. I called the office, left 3 messages over 3 days. I emailed her several times over the next coming days. I still did not hear a word. I called Sonnet insurance directly as I had not heard when to return the rental they had approved. No one there seemed to want to help me, they just informed me that I must speak with my adjuster who they promised would contact me within the day. Big surprise, she did not. I asked to speak to a supervisor on another occasion, they said I had to wait up to 48 hours to hear a call back from a supervisor. No one ever called me back. I knew my policy only covered 30 days, and as this was fast approaching and passed by, I was getting worried about costs incurred to myself. Still, I had not heard from my adjuster. On day 36 of driving the rental vehicle, I decided to return it, because Enterprise called me and told me that the adjuster had called them and informed them that they would only be covering the first 2 weeks of the rental. I was shocked because my policy clearly states 30 days. Also, I was upset that my adjuster took the time to call the rental car company to cut off the rental but didn't have time to call me. If they were only planning on covering 14 days it would have been nice to know at the very latest on day 14. Not day 36. Enterprise Rental Company wanted to charge me on drop off, but we came to the solution that they would give me a week to sort things out with Sonnet, which was fair. I called and emailed Sonnet and my adjuster again, I was told I would have to talk to my adjuster directly and customer service could not do anything to help me. Finally, the adjuster emailed me, briefly apologized and asked questions that were already previously answered by me during my initial interview. She also required more documents to be filled out, but she did not address my immediate concerns about the charges for the rental vehicle. I emailed her again, I called Sonnet again, I even called the Office of the Ombudsman for Sonnet. They assured me they would have a supervisor contact me within 48 hours. Again, that never happened. We are up to August 18th at this point, and I've had no access to a vehicle, I couldn't work. Being a single mother and not being able to work was extremely difficult for me. As you can understand I have bills to pay. So, on August 18th, I get a phone call from a customer service representative in the total loss unit. He tells me he is the one in charge of deciding the worth of my vehicle for a settlement payment. We discuss payment of $8073.00, minus $500 for the deductible which was satisfactory for me. He mailed me the cheque. Meanwhile, I desperately looked around for a vehicle, found one, put a deposit of my own money down on it to hold it for when the insurance settlement came in. I received the cheque, deposited it, got a bank draft for the vehicle purchase and went out to buy it. I was so relieved that everything was finally settled and I could work again. But, I was wrong, everything was not settled. I received a call yesterday from my adjuster saying they just confirmed with the police that the vehicle had been recovered on August 12th. I had never heard a word from the police or anyone else about this. Then the adjuster informs me that they have put a stop payment on the settlement cheque because now that they have the vehicle they are going to reassess it, test it for mechanical issues. If they find it to be mechanically sound, they will be giving me back the vehicle with no payment. Also, if the vehicle is unsound, and they find it to be worthless money than they originally gave me, that's what the new cheque will be. I am furious about this. My bank account is now in an overdraft because of the cancelled cheque. How can they agree on the settlement, cut a cheque to the customer and then just change their minds? Also, how can they fairly reassess the vehicle when they have no idea the condition it was in before it was stolen? Also, last Friday I received a call from Enterprise saying they hadn't heard anything from Sonnet yet about the money owed and now they were charging my credit card $1683.00. So now, my bank account is in overdraft, I have no money, my credit card is billed $1683.00. Sonnet has screwed me for $9256.00, and according to my adjuster, now that the situation has changed I am expected to be patient and keep waiting for them to get everything sorted and figured out. If I never went out right away and bought a vehicle I would still be out of work waiting for them to figure things out. Meanwhile, I've again contacted a supervisor which, surprise, I still haven't heard from. It has been on an ongoing battle and huge stressor for me for 2 whole months now, with still no solution!

After a car accident, I suffered a herniated disc. I was unable to walk, sit, stand, dress, perform any sort of activity of a normal life. I contacted my physiotherapist as I do not have a doctor who will listen. I was told to ask my pharmacist what to do. In order to get to my physio appointments, I had to lay down in the back of my car as I couldn't sit upright at all. I was not at fault for the car accident. I was granted coverage for physio. Thanks to COVID 19 my clinic ended up closing down for 4 months dramatically hindering my recovery. Any compassionate human would take this into consideration but not Economical! I have been repeatedly harassed by a representative demanding my full medical history for the past FOUR YEARS which is not relevant to this case. He continues to harass me and demand sensitive medical information and accuses a "pre-existing condition" for my need for continued care. I will not hand over those files as they are none of their business. My physiotherapist has all the evidence required and should be enough. I would not need continued treatment if I had not been set back 4 months thanks to COVID. Apparently, that doesn't matter. He's looking for any excuse possible to get rid of my claim. I'm being harassed and treated like a criminal.