Economical Insurance Auto Insurance Reviews

Had a total loss and had a rental for almost 3 months. My insurance is through Sonnet but Economical deals with all the claims. Been going back and forth and my adjuster will not call me back. When I did get a call back it was more delayed. Finally came to a settlement and the adjuster said they would issue a check and that it would arrive on May 16, 2023. It is now May 18 and when I called they said no check has been issued. Horrible adjuster!

You can phone, email or text. They will never return your correspondence. Terrible service when they say they will walk you through a claim. They won't.

First off, I gave 2 stars for customer service because the front desk tried their best to get someone to call me back. I had to call over 10 plus times for a callback.

My adjuster Leiko - was rude, unprofessional, liar.

Economical team leads - empty promises.

Spend the extra dollars with another company. Not worth the hassle with this company.

I had a bad experience with Economical insurance. Especially the adjuster name Robert. I wish I can give less than one star to this guy. He is super rude and never ever answers the calls and emails…. He didn’t provide any rental car... My car is sitting in towing yard for more than a month now…. Never ever go with this insurance company!

After being injured in a car accident a claim was filed for my physiotherapy treatment. I suffered extreme whiplash and a herniated disc which required me to need help with every single aspect of living. I lost 4 months of treatment due to the pandemic closure. Things were going fine with the company until we got close to the end of my benefits. I have not recovered from my injuries due to the pandemic closure and require more time. My adjuster decided to cut me off early. He refused my physios treatment plan. He claimed to have spoken with my provider which my physiotherapist can confirm is a lie. He claimed that my treatment plan would be approved. Another lie. He continued to send harassing and threatening emails stating "let me tell you upfront that this is not the end of the story". This felt like an absolute do what I say threat. He demanded I attend a medical exam with a doctor of his choosing. I was advised by my physiotherapist not to do this as it will not be beneficial to my cause. I am also immune-compromised and have no desire to enter a medical facility during a pandemic. It is not safe for me. I requested that he drop this and leave me alone. I do not need the added stress and anxiety. Today my fiancé received a message from Direct IME, a medical examiner in Markham demanding that I return the call. The adjuster does not have permission whatsoever to give out my fiancé's details to anyone. He was told by multiple individuals to back off and leave me alone but he went ahead with this anyway. This is now just pure harassment on his part. He clearly enjoys making other people stressed and miserable. The audacity of this man is just appalling. Extremely unprofessional and incredibly abusive.

My wife had an accident with our vehicle, she was at fault. Up to this point, it’s all good. The problem was that my car was worth $20K and they spent $24K to fix it. Does that make any sense? Needless to say, my car’s value dropped to nothing. I called them to enquire and after a really bad customer service the guy literally said “We judge whether or not it’s a write-off.” Again... it’s simple math, why spend $24K in something that’s worth $20? Please, stay away from them.

It took 5 weeks after our accident to get an answer on what they were doing with our car. They offered us no rental, and when they did, it was through a substandard company that failed to mention it was closed on weekends, so our week-long rental, factored in with the holiday, was only for a few days. Apparently, for five weeks they can't get an adjuster and then an appraiser to give an amount on what is now a total loss, but they expect us to buy a new car in 3 days, without having even finalized their offer to us?! This company is absolutely the worst. The woman who was our claims representative allegedly has an MBA, and this is what she chose to do with her life, screw people over and with a smile? Please, save yourself the grief and go elsewhere. If you have a policy with them, don't renew. It is not worth the grief because when you do need them, they literally strand you.

My daughter’s car was stolen 8 months ago, and she cannot get any information about her claim! She gave them the police report. Since then, she has spent hours and hours trying to get through to the company and then to be told they are still reviewing the file. At one point they told her the car had been recovered only for her to have to tell them it wasn’t her car — not even the same make! How is this allowed to go on? Reading all the reviews today is quite shocking — where do people turn? She is young and is paying her car loan every month and will not be able to get another car until this is resolved. I will be looking for legal help with this mess.

On April 4th, 2024, I was involved in an accident in Montréal. It takes my insurance company, Economical, almost a month to have my car evaluated at a garage. An agent was in charge of working with their adjuster. It's significant to note that my vehicle is a 2005 Lexus with 480,00 kilometers. Their decision to spend so much money on fixing a 19-year-old car with 480km of mileage is simply unimaginable. I was given a rental for a one-month period by them. But they left me without a vehicle since May 25th until today, July 23rd. I still don't have my car and took back the rental because according to them, my policy is to provide only one month of rental. Additionally, they brought my car to Ottawa from my small town, which is 200 km away. My situation is not valued by them. I have a family and work, and being without transportation in a small town is excruciating. I advise everyone to avoid this worthless insurance called Economical. For the past 30 years, I have owned multiple insurance policies, and this company is by far the worst and does not provide any benefits.

After a no-fault accident, they offered a settlement based on a basic vehicle model, without the same features and not the trim package I had, even after I had sent them many listings for the exact vehicle written off in the collision. At least $2000 less than what I can replace my vehicle for. Then they don't reimburse for any work done to your car in the past 6 months even after asking and getting receipts. They nickel and dime you but are willing to spend more than $1200 to tow my car to an auction house where they will be lucky to get $300 scrap value for it. I wanted to keep my vehicle for parts. They flat out refused. After being a loyal customer of 23 years, I will never buy private insurance from them or recommend them as I have always in the past. They definitely don't uphold the definition of Economical when they make poor financial decisions and treat their customers poorly.