Economical Insurance Auto Insurance Reviews

If it had less than one star, I would have picked it up!!!
Economical Insurance claim is horrible!!
They pay you out for a total loss at least 30% lower than a market, claim team reply your emails every other 3 days for an urgent situation!! They don’t accept any of your expenses on your car claim whereas they have the same items in their acceptable expenses template!!! No phone call will be answered!!
No message calls will be returned!!!
They just want you to pay you at all!
If you have an auto claim with Economical Insurance, then good luck!

They do not return calls or emails, took them a month to let me know that my car was a write-off. No fault to my wife who was driving, only had 1400km on it (two weeks old) and they want to pay me 10,000 less than what we paid for. We even have a depredation policy on cars. Took two more weeks (with me calling and emailing after a week) before they would pay the full loss of the car. Will not pay for car rental until we get a new car to replace the one we lost. Or any other cost, interest on a loan, registration cost to transfer to a new car. So if there are like that with you at no fault, what are they going to be like if it was your fault? They sent out a letter to pay another 250 bucks right after the accident. So I paid it, but once my year is up, I will never deal with them ever. I would like to cancel my insurance, but only for two months now with an insurance policy, so they would screw me hard if I canceled now. But I might just be the point of it all.

Had a total loss and had a rental for almost 3 months. My insurance is through Sonnet but Economical deals with all the claims. Been going back and forth and my adjuster will not call me back. When I did get a call back it was more delayed. Finally came to a settlement and the adjuster said they would issue a check and that it would arrive on May 16, 2023. It is now May 18 and when I called they said no check has been issued. Horrible adjuster!

You can phone, email or text. They will never return your correspondence. Terrible service when they say they will walk you through a claim. They won't.

It's been a week since I called and made a claim. I have made many calls and my car is still in a towing company's impound. The agent first contacted has not responded. The next agent said I would hear from her by end of the day, but that did not happen as promised. No one seems to be looking into anything from my end and no one seems to be taking care of my car or answering me.

Feeling Ignored is terrible.

First off, I gave 2 stars for customer service because the front desk tried their best to get someone to call me back. I had to call over 10 plus times for a callback.

My adjuster Leiko - was rude, unprofessional, liar.

Economical team leads - empty promises.

Spend the extra dollars with another company. Not worth the hassle with this company.

It has been months since my vehicle was stolen. I had 1 call and now no one will answer any calls or emails. I have personal belongings inside the vehicle that I need and no way to get ahold of them to be able to retreat them. BRIANNE is representative. That iv been dealing with. Insurance payments keep coming out of my account as well. Go anywhere else for your insurance

Long story short.... I paid my High premiums for 2 years with Economical. My wife and I have never had an accident claim in 44 years of driving. My wife dented our rear bumper and we've been fighting with Economical for weeks to get approval to get it fixed. The repair shop said that they are getting screwed around and that Economical is impossible to deal with. SAVE YOURSELF THE FRUSTRATION AND NEVER BUY INSURANCE FROM ECONOMICAL!!!

Economical's service is horrible. Been paying hefty premiums for many years and now couldn't even get a call back from the adjustors for nearly 3 full months. I had to call the company out on Twitter in order to finally get a call. Infuriating beyond belief. Now after having the one call with the rep, things have gone silent again, the rep handling my claim has disappeared, and I can't get any response. The experience has been the absolute worst. My advice: never let your insurance broker hook you up with Economical Insurance, and do not renew with them if you're already stuck with this company.

My experience from day one has been HORRIBLE. The intake person was extremely rude, which didn't set a great tone to start with. My accident (not at fault) was on May 3rd. I am writing this review on July 27, 2022. I STILL do not have my vehicle. Keep in mind there were supply chain issues. My car has now been ready since July 21, 2022. After leaving several messages and sending several emails, I still don't have my car. All this because they haven't removed my deductible and haven't finished deciding about covering my battery. My car isn't even two years old. Simple paperwork that isn't being handled in a timely fashion.
When leaving a voicemail, you are told that you will receive a response within 2 business days - NOT THE CASE. I haven't received a call back from message I left on 07/20/22. This is on top of several emails from my broker and the repair shop. I am so grateful for my broker! She has had to escalate this with a supervisor for the SECOND time. The first escalation with a supervisor resulted in ZERO contact. As of today, I await their call. Let's keep adding days on to my rental...
The stress of this mess is NOT worth it! Seriously, do NOT use them as your insurance company. The LACK of care about their customers and their lack of response is mindboggling.