Cooperators Auto Insurance Reviews

When I was looking for auto insurance I found cooperators online offering a quick quote. Since the quote was looking OK, I called them. After an unbelievable sermon of legal BS I was put into a waiting line. After 30 minutes wait there was still no answer. So I requested to be called up at a certain time and date. They never called! So then I looked up a number for in St. John (NB) The lady I got on the phone was rude and wanted me to call a number for another agency closer to my home address. When I finally got through there I was told that there would be nobody in the office to help me and I was asked to call a number in a branch (4hrs. away from home) I got an obviously older lady on the phone and she asked me to call a number closer to my home address. (I am NOT kidding!!!) The "service" this company offers is the absolutely worst I have ever experienced. STAY AWAY from them. Never call them, they don't want your business anyway.

I called to get a quote for auto insurance from Cooperators. The representative is totally unprofessional and asking my information with the very poor manner and showing that she doesn't like her job at all and also she doesn't like that I am calling to get a quote. She asked me why I need insurance? Hahaha, I answered I cannot drive without insurance in Canada and that's why I need this. I felt like I did wrong because I am calling this stupid company to get a quote and tried to give business to them. She said I need to send my driving abstract to them to get the insurance. Because this is their policy and they have to see If I had 15 accidents in earlier. That made me super dumb and surprised!!! I told her I don't have any accidents in the past and I am a customer and calling to do business with your company and she shouldn't talk to a customer like that way. I am very happy that I didn't go too far and got insurance from this company. STAY AWAY FROM THIS COMPANY!

Called many times they put you on hold forever. Emails no one replied, I am glad that I did not go with them. After reading the people comments I am very surprised the company still existed. I think an only 1-2 person working at the company. Lousy service, and bad services sooner or late they will be out of business. I don’t the even worth a 1 star.

This company is a joke, if you want great customer service, and feel like you have been helped do not go here. The financial advisor was belittling me because I was able to provide a document to show my driving history. It all started with a phone call, I had called in seeking a quote and wasn't able to be given one. My advisor, over the phone she was very rude, very unfriendly, belittled my situation, and didn't call me back for my quote. I had to go to another agent over the phone, to be given a great price. The agent I worked with over the phone had advised me to pay at the main office by debit only to realize that the agent I originally worked with took on my file once again. She again continued to be rude, obnoxious and belittled me over my file. Do not go here!

As a person who had never been insured under my own name, I went with Cooperators as it was the cheapest option. However, after a year, I realized that I was being completely ripped off. I had payment issues twice and was charged $100.00, even though it wasn't my fault that they did not process the change in my banking info. Also, I have never been able to get a hold of anyone at the KING office. Every time I called, I have been transferred to the head office. I am pretty sure all they do is go out to lunch, or not come in. Lastly, I finally got around to cancel the insurance, yet I check my account and see they have decided to pull out money and continue my insurance. These people are incompetent, and to get one issue resolved you must call at least 5 times, over a two-week span to resolve anything! PS: They offer a 5% discount for using a driving device. My new company offers up to 25%, and they gave me a cheaper quote than I got to renew my insurance after being with Cooperators for a year.

I had both home and auto, but sold my home and asked for a rebate along with some general questions in regards to my premium. They advised me that I was due about $24.00, but sent me a cheque for $8.77 while I was waiting for a return call from a supervisor (advocate). My initial call was Feb. 13/18 - no return call. 2nd call Feb 16/18 - no return call. 3rd call Feb 23/18 - after begging for 20 minutes, the CSR had an advocate call me. This is the 3rd time that I initiated a call to the Cooperators. April 2nd/18 - I receive their "Final Position" letter where they "sincerely apologize that they could not meet my service expectations" - Apparently, my expectation to actually receive a return call from them was way over their ability in selling a service. I would think twice before you choose them for your insurance as they have definitely lowered the bar on customer service in this industry.

I already had insurance with them and i decided to switch my car. I called them and I got a quote on Tuesday without giving them the description of the vehicle just by giving them the VIN number which they can have the full access of the vehicle. I call them on Friday to email me the insurance paper and I'm not been able to pick up my vehicle without insurance they told me that they had a quote by the description of the car, not by VIN number which is absolutely ridiculous cause they already emailed me the full quote with the VIN number. When I told them I can give the VIN now and get a new quote they said that are are not allowed to give a quote with a VIN number and gave me a customer service number which they gave me some random wrong number. I can't wait to pay the cancelation fee and move to another insurance. The customer service is very poor.

I had a great experience getting my account set up everything was very easy and they took care of most of it.
Now making my first every claim and it is unbelievable how different the services is. By different I mean bad. The responses take days or weeks. I try over and over to get a hold of them they don't pick up there phone. I will even email stating when I will call and still can't get a hold of the correct person. They owe me money for storage and I have asked at least 5 times about that and every time literally answer all my other questions and ignore that. Now I am currently filing a complaint and even they haven't gotten back to me and it has been almost a week.
Horrible service if they owe you money would not suggest this company to anybody

So I had been with Cooperators for some time and was considered an A-list driver (no previous records etc) and also had my home policy with them. Before I begin, I should also note that I received a call from a sales person about 6 months prior to upsell me on 'extra' accident insurance. The premium was so negligible - like 11$/year or something silly that I went for it. The context of the insurance was in the case of an accident - I would be given extra time and rental insurance. I cannot remember the numbers but it was something to the effect of - typically I would have $500 to cover the cost of a rental, and this upsell would be somewhere in the vicinity of $1200-1500. Easy I thought. Here is where it gets interesting.... fast forward 6 months or so later, and my wife and kids are struck head on by a driver who was texting on a highway. Everyone was ok, but I immediately got a call from an agent reassuring me that I could get a rental immediately and she even noted that I had the 'extra' insurance...yay for me. So we get a van, and while I am awaiting the status of my damaged van - say about 3 days, I start to get phone calls. "Has the adjuster let you know the status of the van?" ....me - "nothing yet" this goes on for 3 more consecutive days, but all the while I think - no big deal... this car is costing $35/day and I am nowhere near that, as I am only a few days in. So, my Math tells me I am not even dipping much farther than $100 of the $1200-$1500 available. By the next week, I got a call again and I began to grow concerned, so I asked what the deal was. The response was that once my damaged van was considered written off I had 24 hours to return the rental, as the company sends a settlement cheque out that day. Wait - 24 HOURS? What? I don't even have a replacement van yet? How does that even make sense? Well, apparently it does to them. Many, many phone calls to supervisors etc. etc. and I finally get to someone who is only interested in telling me the policy...to which I debate that it is impossible for me to drive to work in a cheque that is in the mail. Long story short, I was 'given' a few extra days since there were not even any vehicles to pick from in my region (car lots were out of stock on minivans if you can believe that) I was incensed, and have since taken my home and auto policies elsewhere. Not that many of the others are much better - I just could not stand the way I was treated. Hope you find this useful when making a selection.

We had an accident with our truck where someone t-boned us. Everything was set up. Truck to be repaired & a rental. Our claim rep told us where to pick up the rental. Well after dropping the truck off at the body shop & going to pick up our rental. The rental company informs us that we can not pick it up due to being under the age of 25. Under standing. But our Rep should have been aware of the guide lines, Try the next rental place in our town & they can not give us a rental due to being on a GDL. (Which our rep didn't even know what a GDL was) She tried a place in the city (1.5hrs away) They need a deposit of $150 paid but us. Not taken care of by insurance. Not to mention it was a small car (We live down a long gravel road in the country, a car will not due)
I was very disappointed in the rep due to not being able to check out with rental company's to see what their policy's were when renting. So because we are still young & haven't been in to the city to get off the GDL we are totally screwed out of a vehicle till ours is down. Not knowing how I will be getting home tonight. & Not like she cared about the situation she left us in either.