Capital One Platinum Costco MASTERCARD Consumer Reviews

My new Costco CIBC card has an expiry date of 04/27. However, I discovered today that as CIBC issued my card "in a rush" they cancelled it and I have to await a new card being sent out at which time I have to redo all of my set up including bills I want to pay automatically. 45 minutes on the phone with customer service resulted in a few apologies but they can't just automatically reset our card. I'm absolutely disgusted with this whole process and with CIBC. Hoping we will be recompensed for time on the phone and all pending transactions.

We have been with Costco since 1996 and we are fed up with this new card "CIBC MasterCard", in fact, because of this card we are considering terminating our membership with Costco. Why Costco is not looking after their merchandise and letting their customers use the card of their choice? Capital One was great, why switch? Twice my card was denied at the gas pump, I contacted CIBC and waited in line for 1.5 hours and no one answered the phone. We are set up to withdraw our monthly invoice directly from our bank. What's CIBC? Costco! Please, get rid of this card, their service is terrible.

After one invoice and without prompting, CIBC increased my credit level by 50%. They must have noted a payment was made before a statement was even issued. I've had to do this so I would not go over the ridiculously low level set by Citibank. It's still not at the higher level that I want it to be, but what a relief after a year of Citibank doing nothing on this...

I unknowingly had my Capital One credit card "paused". My card is always up to date, and have never made a late payment. However since my address is a PO Box, they decided after years of mailing my bill, to pause my credit card. Everyone knows how I found out! Apparently, they require a physical address. After spending 45 minutes on the phone they were unable to rectify the issue and told me that someone would contact me soon to have this resolved... Still waiting.

I am so disappointed with the Costco Capital One credit card. They claim to send me my cashback money but I didn’t receive it and they refused to reimburse me because they said it was EXPIRED. This is the biggest scam I have ever seen from a huge company like them and I will NEVER again use their card or do business with anything that carried their name.

I called to request a credit increase as I intended to make a large purchase (book a vacation). Got an automated system that said there were no offers at this time and calling a live person would not help. Anyway, I called a live representative to request how I could request an increase or what the process was. I was told I had to wait for an automated offer. I asked if there was any way for me to make this purchase and was told maybe I should use my visa. For your information, I have zero credit issues, my limit request would not be a concern.
I guess now we know what Capital One will no longer be the credit card company for Costco in Canada.

Absolutely the worst customer service I have ever experienced in my life.
I accidentally overpaid by$1050.00 dollars. Trying to get a refund led to a pack of lies from each different person I spoke to from customer service. My bank sent 3 requests for a refund but they never got a response to their request for a refund of the overpayment.
This card has high interest with low credit limits
They treat their cardholders like Garbage when they need assistance.
My warning is to stay far far away from all Capital One credit cards. They are absolutely the worst all-around credit card company. I'm happy to hear Costco is cutting their ties to this horrible company.

I think Capital One may be an unethical company. If you try to cancel your credit card you will have to forfeit any of the benefits you have earned. They also say that they will continue to let any pre-authorized payments continue to be charged to your card. If you have forgotten any annual pre-authorized payments these expenses along with interest may continue to grow on your card without your awareness because you don't get a paper bill and why would you check the balance of a credit card you believe is cancelled. Some authorities should look into this credit card company's practices. I insisted that they no longer had my permission to make any payments on my behalf. I almost want to test whether they will honour the fact that I withdrew my consent.

I got a scam and reported it in 5 minutes, but a Capital One customer said I have to pay even they know it is a scam as long as scammers had my information.
So, be careful using your Capital One credit card, they are really helping the scammers, not you.

This company has the worst customer service. My card wasn't working with the TAP payment and I was trying to rent a hotel room ( which I reserved with my Capital One card) I entered my pin and it kept coming up as invalid or Insufficient funds my balance was paid in full 2 days prior to me taking this vacation. I was stuck with my family (wife, and 2 kids under 10 years old) in a different city with nowhere to sleep and when I called Сapital One CUSTOMER service, I was passed to 2 different agents the last stating she was a supervisor. I explained what was happening and her response was we can bump up your limit but that will take 3 days. I kept saying my balance was paid in full I do not need a higher limit, I'm stuck without a place to sleep and my card is not working. In the end, I had to call a friend to use their card to book my hotel (embarrassing) the CUSTOMER service is terrible and I DO NOT recommend this card. I cancelled my card.