RBC WestJet World Elite MASTERCARD Consumer Reviews

I have a credit card more than a year and a half spend lots but it says my qualifying spend is still 0. Waited 2 hours till now with the help line still on hold.

I had a vacation booked with West Jet, due to COVID-19 I had to cancel it. They refused to reimburse my trip. They said the card is covered only for trip interruption, but not a cancellation. I told that this is an unforeseen act and should be considered interruption because I was forced to cancel my trip, but they refused. For a card with a $119 annual fee should cover everything like other cards. Disappointed with their services and consider cancelling my card.

I have had so many negative experiences with my short use of this card. First, the card I received the tap didn't work on it, and the customer service was brutal - they suggested to reset my pin and then try to purchase 3 times and it will activate. Complete garbage - I ended up waiting over a month to get a working card. I still have issues with the swipe on it for purchases, and now the most important issue: Trip Interruption or Delay - if you purchase this an expect to have any answers when you need it most - you have the wrong card and coverage! We got stuck mid-flight back from our destination due to weather, our coverage with this card was not easily found online and when we called the number on the back of the card the agent we spoke to was unable to give any information about coverage. So if you are ever in this situation please know you can call 1-800-222-9978 for the claims department and not the number on the back of your card! Customer service and so far caused more issues and stress then solving the issues that they promised!

When my card was skimmed with this credit card, it took numerous phone calls to be issued a new one. Once I was issued a new one, it takes 5-10 business days for the new one to arrive. With the BMO World Elite MasterCard, a new one was issued without my need to call and arrived within 1-2 business days.

They will regularly block your payments and then have an excuse for it. If you are planning to spend more than $100, beware. Completely useless customer service.

I was approached in an airport, so out of boredom applied. I live in a small town with no RBC. I received a letter saying the card was now at a branch (160kms away) and I would have to go pick it up! I phoned and said “you want me to lose a days wages, drive nearly 400km over a mountain pass to pick up a card YOU offered me? Yep..they sure do. I was in a town with an RBC brand asked if the other branch could send it there for me to pick up..NOPE..you have to go get it. SO they aren’t open Sat, you work Mon-Fri, how is this ever going to happen???

Upon requesting an account balance I was, on 2 occasions, expected to reveal private information repeatedly. When I refused to repeat and acceptable rational I was denied service which is in direct conflict to the Office of the privacy commission. My repeated request for them to clarify my rights and the Commissions authority was denied. The operator /representative(s) refused to identify themselves on repeated requests. I instructed that the $130.06 they claimed as owing was in error based on previous recorded conversations. Then asked what they were prepared to do to rectify. They hung up. Do not tolerate this INVASION of f privacy ... file a complaint with Commission. And if you talk to them record the conversation, Under Canadian law you have the right without their consent or knowledge. If you want a copy of my conversation contact me .... ridiculously fraudulent deniles and self serving.

Recently, had to cancel a flight 2 weeks before departure due to a dear friend passing away suddenly after a long-standing battle with cancer. The woman I spoke to on the phone had no compassion and was of little help. I asked for only our WestJet dollars back or even a credit on my account, which I would put towards another flight - this request was denied. I've had a WestJet MasterCard for over 5 years and use it as my primary card every day. I have nothing good to say about it or the staff. I am full of regret spending thousands of dollars with this card as it goes straight into the pockets of heartless capitalists. I can't believe in a time of true hardship and loss, they couldn't bend the rules and give me a credit which in turn, I would be spending with on their airlines. I am truly disappointed and will be cancelling my card immediately and spreading word about this horrible event.

I made a large purchase and when it was delivered, Westjet world elite MasterCard didn’t stand behind me the consumer it protected the merchant after the expensive product was delivered damaged, I no longer have any MasterCard and moving all segments out of RBC.

So I got suckered into getting this card due to the low annual fee and the bonus WestJet dollars upon signing up. Turns out that you can't use WestJet dollars for the whole fare. So you end up paying for half the flight. WestJet flights outside of Canada are more expensive than other carriers, so you aren't saving any money by using WestJet or having WestJet dollars. Next, the companion fare is $99 only to the US. By the time you use the card, you're going to need to spend a few hundred WestJet dollars and, remember, you can only use it for half the ticket cost, so you end up wanting to fly to the Carribean or Europe. The companion fare to go to those places are $299 and $399. All of the base fares are cheaper than this, so the companion voucher is useless. Finally, they market that WestJet members can use their dollars to book flights to partner destinations. The only problem is you can't use the website to do this and customer service can't do it as well! You have to book through a travel agent and then use your WestJet dollars there. I didn't try it but I'm sure it's not that simple. Also, any long-haul flight, where a leg is with WestJet, is priced so much higher and takes so much longer than a flight that takes you there with one carrier, so, again, booking partner flights is useless. So I basically wasted half a year with this miserable card when I could have been getting hundreds of dollars in cashback using another card. Horrible experience.