BMO World Elite MasterCard Consumer Reviews

Every time you need to call them it can take between 45 mins, to 3 hours to get to a human on the phone... It's a disgrace to humanity.

If you need to speak to a person (which you do for a lot of the things like password reset etc...) the wait times listed are never less than 1-2 hours. Usually, the automated voice says a 3-4 hours wait time. How is this acceptable? And who has the time and patience to do that? For the number of fees paid this should be 15-20 mins MAX.

BMO do better!

I've had them block my card twice now to ask about a transaction and each time took over 3 hours to get a hold of someone to confirm it and unblock my card. Not acceptable. I'm now in the process of trying to cancel because of it, and it will take another 3 hours to get through. Huge waste of time.

I use this credit card for air miles. But customer service sucks big time. I have been trying to reset my online password as I am locked out, and it's been over a week and wait times have been anywhere from 2 to over 4 hours on any given day. At this point, I may just cancel the card. Customer Service is everything to me. I guess BMO does not feel the same way?

It took me few times to be on the line for more than 3 hours.
Right now I am on the line and it turned my 4th hour of waiting when someone will pick up the phone.

I have used the BMO World Elite card extensively for about 10 years now. I am highly disappointed recently with customer service. Long wait times and the reps seem so depressed and not attentive. I understand this is COVID time and we all need to be patient, but my calls to the BMO customer service line have been confusing, frustrating and no one there seems to care about resolving issues. I am looking at cancelling my card.