Credit Card Reviews

BMO World Elite MasterCard Consumer Reviews

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(50 reviews)
BMO World Elite MasterCard
1.8 out of 5 stars:
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Worst Credit Card Service ever!

by Betty on Nov 16, 2023
1 out of 5 stars

Just got off the phone with the front customer service rep. Asked to speak to her manager/supervisor. Her answer: there is no one here higher that can speak to you, but I can transfer you to the daily banking services. Spoke to another customer service rep who hardly spoke English and again, I asked to speak to his manager. The manager could not do anything for me.... totally useless... when all I am asking for is to send me my final credit card statement!

Ridiculously, they want to charge me $5 to see my final statement. Unbelievable!!!!

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I have no idea what changed in the past 5 months - BUT CUSTOMER SERVICE IS THE WORST

by Jordyn Strong on Dec 5, 2022
1 out of 5 stars

I used to love this card for its benefits and customer service.

I have no idea what changed in the past 5 months but I've since canceled my card. No one speaks clear English - took over five minutes to spell out my name - two times, two different representatives kept putting "g" instead of "J" - the wait times are long, took 15 minutes to give my address where my card never came up.

After 8 years of being with BMO World Elite and a similar card for the business platinum level, I canceled both and went to another bank.

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