Walmart MASTERCARD Consumer Reviews

I always settle my balance on time. I haven't received my June invoice, but have received a text message overdue notice. They charge me overdue fees and interest. I complained and asked for overdue fees and interest to be waived and she said "no sir".
I asked her to send my complaint to the management team and she replied "no sir". I emailed Ombudsman and after a month I have not received any feedback yet.

I lost my card, called in May for a replacement never received the card replacement, and never received a request for payment. In June received a collection letter.
Called on June 27 got the total amount owed and paid, and tried to cancel, they never answer the cancel call so I could not cancel.
Called again on July 7 they informed me there was no outstanding payment, then again I tried to cancel. They sent me to 3 different customer service representatives the last one hung up the phone on me.
They say I will not have any issue if I don't cancel the card, just leave it, because I don`t have any outstanding value to pay.
I don`t trust them.
Because of this, my credit report is down by 150 points. What can come next?
I have to give one star to the customer service because there isn't an option of ZERO STARS.

1. It takes 30 days to get your card
2. They don't tell you that if you don't use it for 6 months they cancel your card & charge your $10
3. If you make an overpayment it takes over 3 months to get your $$ credit & if you don't use it within the 6 months they then deduct the overpayment $10... Not about 10 bucks but principle!!!
4. If your balance is $5 & not paid for whatever reason they harass you daily with phone calls yet they take months to refund an overpayment
5. Avoid this credit card & go through a reputable bank for credit - Walmart is a complete SCAM & UNREPUTABLE

My Walmart Mastercard was compromised, and Walmart investigated and removed the purchase. They then recharged the amount to a cancelled card with no notification saying it was my purchase. I received a past-due bill three months later. I disputed this charge again, little did I know at the time that my personal information had been stolen. Due to their poor customer service, protection of my personal information and lack of due diligence investigating I was a victim of identity theft and fraud but left to deal with this alone, Walmart took no responsibility or offered assistance. Definitely do not get a credit card from them, totally incompetent.

I will be withdrawing this card as the basic feature to make the payment is so complicated.

You have to contact customer support to just understand the statement. When you export the statement to CSV and do the math, it never matches. What they say you owe is always much higher than what you calculate.

Customer service is poor. You have to call for everything, during business hours and waste an hour waiting in line etc.

Their "secure communication" option is a Joke. No matter what you ask there, they send the same template answer as below:

Agent Comment
POSTED ON JUN 15, 2022
Thank you for your recent communication regarding your Walmart Rewards Mastercard. Unfortunately, your request can not be resolved through this channel. Please contact a customer service agent at the number shown on the back of your card.

Simple mistake - overpayment one time. No
response in customer care service... Multiple times I call but almost one month never refund...

Please do not use a store-issued Walmart Rewards Mastercard ever unless you have automatic payment of your balances. Let me explain why. The main issue is at some point Walmart Mastercard will send your Walmart Mastercard bill late and charge you interest or you will have a disputed charge on your credit card. You can never prove that you received your bill late as Walmart Rewards Mastercard does not postmark the date on the envelopes that they mail to you. If you have a dispute with an in-store purchase because you used the Walmart Rewards Mastercard and you ask for the resolution department at Walmart Mastercard resolutions customer service 1800 number; They can never ever help you as you can not email them supporting documents validating your concern. If you take your request for a Walmart Mastercard credit card purchase dispute to the Walmart store with your supporting documents they will give you an 1800 Walmart customer service number which again can not help but Walmart Customer number will give you Walmart head office which will send you back to the Walmart store level and they, in turn, will send you back to the Walmart store level which in turn will send you back to Walmart Rewards Mastercard. It’s a vicious cycle so as a credit card user please do not use Duo Bank of Canada, the bank that administers the WRMC (Walmart Rewards Mastercard) on behalf of Walmart. PLEASE use one of the big 5 major banks in Canada as they will protect the customer in case of a dispute and not send you into a vicious circle as a consumer to resolve your dispute. Please protect your money and do not support Walmart Rewards Mastercard as you will be left unprotected in cases of dispute.

From November 2021 to April 2022 bills don't add up. It is like 1+1=5 to the bills... I called them to compute it manually but they refuse to do it. Paid almost $200 just to get it over with. Purchased $300 the next month and paid it after a week. The next statement came saying I owed $54 from last month told them the statement says $300 only and they keep rambling about thats from last month which doesn't show in the statement from the previous month. Freaking lost it and just cancelled the account... he offered the cancellation letter to be sent to my address. Never again... Greedy company! They use the points to lure customers and then overcharge us.

Used the card for several months, and got paper statements a few times, but everything stopped for a few months, no email statements, no paper statements. Could not even log in to my account as it seemed it forgot all my personal information.
Terrible customer service, could not reach anyone for hours.
Don't sign up for this or don't use your card at all!