Credit Card Reviews

Walmart MASTERCARD Consumer Reviews

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(253 reviews)
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Worst credit card service ever

by coffeewithcream on Jan 12, 2021
1 out of 5 stars

No attention to detail. I had a change of name and had to submit it twice because of the errors that they made by not following the request or reading the change of name certificate fully or properly.
This resulted in getting two cards that were useless because they didn't have my real name on them.
The second time I called to get it corrected because they added an extra "h" to my name, they ran another credit check. I saw it on my credit report the next day and it dropped my credit score. There had been no discussion about increasing my credit limit and the limit wasn't increased, nor had a request been entered in their system regarding a credit change. They didn't ask or inform me that a credit check would be run. It wasn't run with the first request for my name change. Why would it be run when they misspelled? I'm very disappointed.

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