Horrible customer service I have ever faced
by Bhanu on Nov 22, 2023
1 out of 5 stars
Credit Card Reviews
Walmart MASTERCARD Consumer Reviews
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(253 reviews)
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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I’ve had my account since 2018. Never a problem. I use it at Walmart stores only and self-pay the transaction right away at the terminal after the sale. Just using it for the points. I do agree with other comments in here, though, that their hold times are bit much! Other than that, not bad.
I’ve had the card for just over a year. Never a problem. It’s good for a basic card with some rewards at Walmart. $1000 limit, use it to shop only at Walmart, pay it off for the exact amount I use - right at the point of sale register. So far, in 15 months I’ve accumulated about $300 in rewards to use. Again, good for a store card - but stick to the major banks if you want high limits and better service.
Scotia Momentum Visa Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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Card perks are okay and I think come in useful, but don’t ever think you can get good service from anything that has the name Walmart associated with it. Service is one of the worst I’ve ever experienced ever.
There was some promotional mail regarding earning $25 in rewards after spending $250 in a given date range (Sep to Oct). We spent this $250 as per the terms and conditions and still didn't get the rewards for it.
I called customer care on 11/22/23 at around 4 PM EST and all that she repeated throughout the conversation was "We don't have this offer now. We have different offer now in Nov, 23". She can't talk about the offers that are expired. Then I asked who was going to help in resolving the issue? She was clueless and when I asked her to transfer to manager, she said there was no manager and only she needed to handle this call.
Going to cancel this card, completely useless. Other cards give better rewards.