Walmart MASTERCARD Consumer Reviews

I have had a very unfair and bad experience with them. Once I found the unknown charges in my account, I could not talk to the right person or a supervisor even after being stocked for 85 minutes on the phone. This has happened too many 4 times in a row and they don’t care at all.
Funny thing is that in the beginning, they advised me not to pay the balance and first check the unknown amounts with the vendor. It took me more than two months and still waiting for the vendor but Walmart Mastercard is charging the interest on a monthly basis telling me openly that we don’t care.
Every time they tell me that our supervisor will call you in 24-48 hours but they never do. I know they love to charge me with daily interest.
I am going to close my account with them and advise whoever I know to be careful with them.
Thank God everything is being recorded and they can’t hide it.

I went to a Walmart store to return a product. I got the refund and associated with a no existing transaction charge. I went to the charged store and talked with the associate manager to verify the transaction. The associate manager could not find any record of this transaction with my card. I disputed it and got it credited back. After two months, I got charge again for the same transaction. I disputed it with this card charge department. A lady insisted my card and pin was input for this amount which the charged store manager could not find the transaction record associated with my card. Terrible Walmart Reward Mastercard. Don't try it, otherwise, you will regret for your choice.

Applied for the Walmart Mastercard to get the $25 discount on our purchases and was told the application didn't go through. 2 weeks later, got the card in the mail. Spent 1.5 hours getting thrown from department to department just getting the card activated (barely able to understand the people on the phone). Went to the store to make a Christmas purchase for $560 and the card was declined. Didn't even prompt me for a PIN. Went home and spent another hour getting thrown from one department to the next and was finally transferred to the Security department. Was told that due to the high purchase amount and first purchase, the card was blocked. They requested that I fax pictures of my ID and utility bill to prove my identity. Firstly, who uses Fax anymore, secondly, why wasn't the PIN prompted to prove my identity, and finally, why would I fax my personal details somewhere that can be used for purposes of fraud. After reading reviews with similar experiences, I decided to cancel my card

Tried to make a purchase and it was declined. By the time I spoke to the 4th agent after verifying my identity over and over and over again. I was steaming mad. Still declined the purchase. Looked like an idiot in front of people in the store. Worst clown show ever!

I changed my number and they still tried contacting me on an old phone number... Poor security, that shouldn’t happen Unauthorized credit checks, they did a credit check on me for absolutely no reason the other day. I didn't apply for a new card or anything and my bill was fully paid off. There was zero need for this credit check and I will be reporting them to Transunion as why should my credit score get lowered for no reason? No!!! Be careful. They will harass you with Promotion phone calls, which is completely dumb in a time when phone scammers are at an all-time high. Send a letter like all other reputable companies, so unprofessional and behind the times. Also even when you are in the store they will try to pressure you into their cards if you have one they will try to upgrade you to a new one, if you say no they try again. No means, no. I literally started checking out at self-checkouts to not be harassed and they sent ppl over there to try to get ppl to sign up, it’s so annoying. I had to tell the guy working there “look I come to self-checkout to not be bothered about your credit card”. The small savings are simply not worth the massive annoyance. Unprofessional!

Every time when I use it for online shopping by choosing this card being asked way too many questions to verify and still got blocked or failed for the purchase. After called finally have it done purchased 2 smartphones with all my expenses in the bill around 4000+ THE NIGHTMARE! After the first month starts they send my balance to the report card center before the due day of my bill and caused my credit score dropped 14 points!!! I will never use this card again! I also STAY AWAY WALMART STORE due to the self-checkout doesn't support pay pass or google pay in the year of 2020! I mean come on, Walmart!!!

The fraud was committed on my card for over 400.00$!!! Walmart Mastercard only deducted 120.00$, they still have 306.00$ of my money. I was told I waited too long to file the complaint and that I should have been keeping track of my statements. I agree I was not reading my statements, that's my bad. They still owe me my money.

Avoid Walmart MasterCard. We have had a merchant dispute with them since the beginning of August that is still not closed. We submitted phone recordings and 25 pages of evidence that the merchant did not provide the service we were charged for and broke federal law. Walmart MasterCard has given us 3 different dates that the dispute was supposed to be closed in our favour on. They have lied, changed their rules multiple times, and have not been forthcoming with info. They gave us just 15 days to send our evidence and have given the merchant 3 months to respond (which they still have not). Getting a hold of them has been a nightmare. We can't wait to cut up our cards and be done with them.

I just recently found out that my credit card has been a fraud, so I called customer service for help. But I have been put on hold for more than 2 hours until someone answered my call but had to transfer me to the security department. Then another waiting until someone from the security dept answered my call. When I told him about my problem, he put me on hold right away with no reason why and then I got on hold again, only to find out I have been sent back to the regular department...

I recently found fraudulent charges on my credit card, I had no idea what these things were... So I googled the company names and was like - what??? I never ordered anything from these websites… These are hundreds of dollars of charges… After being on hold for about an hour which I understand it can take a while especially during a pandemic… I finally get a human being on the phone and explain the situation… she politely asks me if I mistakenly signed up for a free trial or subscribed to something I explained no and that I have done my research and looked back on my transactions I did not make these transactions… she was like - ok, I will have to transfer you to the security department… After again maybe half an hour of being on hold the representative abruptly comes on the phone asking how he can help… I start explaining the situation and give him my card number. He rudely cuts when off when I was talking and basically repeated what I had said. I started saying I'm calling about charges I didn't make on my credit card he interrupts me while saying that and yells on the phone… I SEE YOUR CALLING ABOUT CHARGES ON YOUR CARD… Then he says - do you remember seeing something on Facebook or Instagram about winning a free phone and do you remember putting in your credit card? I said - no, I never did that! I try to explain in more details and he cuts me off again… Saying “really you don't remember let e repeat it again for you slower” (like I'm stupid) and he repeats it again and I said - NO I DID NOT MAKE THOSE TRANSACTIONS… He was like - ok, I will note you say that you didn't make those charges… Eventually, he cancelled my card and said he'd be sending me a new one… He talked down to me like I couldn't understand how a credit card works or what internet fraud is… I could not believe how he spoke to me and he completely changed his tone when I started getting angry… I am so angry never have I ever had such horrible customer service!!!