Walmart MASTERCARD Consumer Reviews

Avoid Walmart MasterCard. We have had a merchant dispute with them since the beginning of August that is still not closed. We submitted phone recordings and 25 pages of evidence that the merchant did not provide the service we were charged for and broke federal law. Walmart MasterCard has given us 3 different dates that the dispute was supposed to be closed in our favour on. They have lied, changed their rules multiple times, and have not been forthcoming with info. They gave us just 15 days to send our evidence and have given the merchant 3 months to respond (which they still have not). Getting a hold of them has been a nightmare. We can't wait to cut up our cards and be done with them.

I just recently found out that my credit card has been a fraud, so I called customer service for help. But I have been put on hold for more than 2 hours until someone answered my call but had to transfer me to the security department. Then another waiting until someone from the security dept answered my call. When I told him about my problem, he put me on hold right away with no reason why and then I got on hold again, only to find out I have been sent back to the regular department...

I recently found fraudulent charges on my credit card, I had no idea what these things were... So I googled the company names and was like - what??? I never ordered anything from these websites… These are hundreds of dollars of charges… After being on hold for about an hour which I understand it can take a while especially during a pandemic… I finally get a human being on the phone and explain the situation… she politely asks me if I mistakenly signed up for a free trial or subscribed to something I explained no and that I have done my research and looked back on my transactions I did not make these transactions… she was like - ok, I will have to transfer you to the security department… After again maybe half an hour of being on hold the representative abruptly comes on the phone asking how he can help… I start explaining the situation and give him my card number. He rudely cuts when off when I was talking and basically repeated what I had said. I started saying I'm calling about charges I didn't make on my credit card he interrupts me while saying that and yells on the phone… I SEE YOUR CALLING ABOUT CHARGES ON YOUR CARD… Then he says - do you remember seeing something on Facebook or Instagram about winning a free phone and do you remember putting in your credit card? I said - no, I never did that! I try to explain in more details and he cuts me off again… Saying “really you don't remember let e repeat it again for you slower” (like I'm stupid) and he repeats it again and I said - NO I DID NOT MAKE THOSE TRANSACTIONS… He was like - ok, I will note you say that you didn't make those charges… Eventually, he cancelled my card and said he'd be sending me a new one… He talked down to me like I couldn't understand how a credit card works or what internet fraud is… I could not believe how he spoke to me and he completely changed his tone when I started getting angry… I am so angry never have I ever had such horrible customer service!!!

If I could give zero stars I would. Card arrived. Took FOREVER to get thru to activate. Finally got it activated after waiting on hold for almost 2 hours. Guy tells my husband it is activated and to have a good weekend. Never said there was anything wrong. Next, we try to use the card - it wouldn't work. So again we call in and are on hold. A woman answers saying "Walmart security". My husband talks to her and she says the card is blocked?! And that he needs to send in proof of address and proof of ID. Umm, he JUST got the card at the address. They mailed it to,- our address!!! And why approve someone for a card then ask for proof of ID? Horrible customer service. I sent an email to The Ombudsman to file a complaint. They are likely located in the Philippines too. WORST CUSTOMER SERVICE EVER

Walmart blocked my card. I tried to clarify with them that it's not fraud but was told that they will need to call me back first to confirm. I called them, but they said they will need to call me directly the next day. Wasted three days of going back and forth. Walmart needs to move their customer service department to another part of the world that can do a better job.

After using my Walmart credit card a few times, then it got stopped... I called them... They told me someone will call me the next day between 8 to 8. They called me but I was busy so I missed the call. I called back. Now they tell me that they will need to call me again to resolve but it will have to be tomorrow? They said I (customer) can't call them. Walmart staff need to call and make direct contact first!? Ridiculous rule. I will wait one more day tomorrow. If nothing is resolved I will cancel my Walmart credit card and complain to head office.

Until recently if I purchased anything over $100 I had to enter pin. Now, Walmart has lifted that security measure and is refusing to reinstate it. I do not like this measure if I lose my credit card or gets stolen anyone can buy anything without the safety measure of pin#. I am done, will pay my monthly bill at the end of the month and destroy the card. I get third-world staff who do not listen and keep calling me madame instead of my name. The worst customer service ever. Do yourself a favour and do not apply with them! Not worth your time.

I disputed a charge which they credited to my account then months later they charged the disputed amount. The last representative didn’t mention that they might charge again “after investigation”. Even with a proper document that my card was stolen and used for fraud, the lady was firm to not credit it. She was rude and when I said I will cancel my card, no sympathy and didn’t try to win back. Guess they don’t care about loyalty anyway. I also had to re-order my replacement card three times because their delivery took more than a month when they said their ETA was 7-10 business days.

I call their customer service to discuss one charge on my credit card and they couldn't give me any information about it. I tried asking them to transfer me to their supervisor and he put me on hold for 20 minutes and came back and said the supervisor is busy and cannot take my call right now. I mean why make me wait if that's what you are going to say!!! They couldn't tell me what the charge was for which is ridiculous. I DO NOT recommend this credit card to anyone. Please do not apply Walmart Mastercard, the customer service awful!!!

I reluctantly signed up for the card at the cash since I was promised a $ 25 rebate on the next purchase. I never got the card, never got a statement, but finally, yesterday, I got a text saying I was behind in my payments. I only used it that first time because of course I couldn't because I didn't get the card. Two hours on the phone yesterday, being transferred here and there. Apparently, my unit number was missing from the application, although I carefully gave it. First-person on the phone fixed it. But then I was transferred over and over again. Final Department seems to be Security who wants to verify me. They wanted my address from 20 years ago. I gave it to them. They said they will call me back on my phone to verify it is me. I waited, the phone never range but got a voicemail from Walmart saying to call them back on the number on the back of my card. I don't have a card!!! Called again, transferred 4 times, got Security Department, he said he'd have to call back on my phone, never called back. On hold now for 45 minutes while Security is doing??? I just want to pay the bill and then quietly cancel the card. What a mess.