Walmart MASTERCARD Consumer Reviews

Avoid Walmart MasterCard. We have had a merchant dispute with them since the beginning of August that is still not closed. We submitted phone recordings and 25 pages of evidence that the merchant did not provide the service we were charged for and broke federal law. Walmart MasterCard has given us 3 different dates that the dispute was supposed to be closed in our favour on. They have lied, changed their rules multiple times, and have not been forthcoming with info. They gave us just 15 days to send our evidence and have given the merchant 3 months to respond (which they still have not). Getting a hold of them has been a nightmare. We can't wait to cut up our cards and be done with them.

I have been put through hell and back with the security team over the last few months. It took everything out of me to deal with a fraud charge of $500 dollars. (Charge From the USA, and I live in Canada). Originally they removed the charge and said they will investigate it. 2 months later they called me back saying they regret to inform me that I am responsible for paying the charge. Anyone I tell this story to says how fishy it is and that it’s not right. I don’t appreciate how the security dealt with it. She was not helpful at all. I spoke with the supervisor who was actually really nice but I’m still upset about the whole situation. Their investigation sounds completely made up and I do not trust them at all. I paid the remaining balance on my credit card and cancelled my account with them. They didn’t fight for me to stay or anything. I’ve been with them for a few years and have an incredible credit score. It’s so sad how they treat their loyal customers. I have so much to say. But please do not go with this company. I was able to get a new credit card with a popular company and I feel safe about it. When I checked the reviews for Walmart MasterCard I noticed people have had a similar experience so I realize this is an ongoing issue. I wish I checked the reviews before I even applied for this card. Thanks for reading my review and I hope it can help someone.

DO NOT USE THIS CARD.

My 83 year old aunt used the card 2-3x per months for the last 10 years. Only 1 pre-auth. Someone called Mastercard and got a new card with her name and a different number and bought 12k in gift cards (and 1 gas and McD's) in just over 4 weeks.

Walmart sent it to collections and would not even listen to us when we called to deal with. They told us "not our problem" Their fraud systems should have picked up dozens of gift cards which was not her pattern.

Dealing with police now. Wasted hours...

Beware. Don't get misled by the various paid (fake) reviews about the Walmart rewards card. Look at the actual customer reviews which will open your eyes. Except for the 'rewards' that you can use only at Walmart, this is a very bad card with horrible customer support. If you have any dispute then God saves you. First, call customer support. They say 'you have to wait until the merchant charges your card, right now it is pending merchant action'. But I realized this is a fraudulent merchant with a fake website, can't you stop them from charging my card? 'No, we can't do that'. Ok, so you call 'after' the card is charged. you get transferred to their 'security' team. they waste 15-20 minutes of your time and then say that 'this should be handled by our dispute team' and they transfer you there. The 'dispute' team wastes another 15 minutes of your time and then says 'oh this is a 'world' master card so we have to transfer you to another dispute team'... 15-20 more minutes then they say 'ok we can create the dispute but you have to call the 'actual' dispute team who work only Monday to Friday 8 am to 5 pm'. Really? 'and we cannot provide you the direct number of that team, you have to go through support'. Really? So the time of their teams is important but the customer's time is not? Does a customer have to waste hours just to file a dispute for a fraudulent transaction? And why should the customer be thrown around between their various departments? None of their customer support seems to be empowered to do 'anything' other than say the same standard statements again and again like a parrot. worst ever.

Went to Walmart and they convinced me to apply for the Walmart Mastercard. Gave the cashier my ID she punched it in and approved it right away. I called customer service a few days later and they verified my details and told me the card was already sent out. After 10 days no card. Called in today to check on the card. They tell me it was never sent out because of an address problem. They transfer me to the security department where "Penny" in the Philippines answers. He tells me the address is wrong. I give them the same address on my ID. They said my address is wrong and I said okay do you want me to send you my ID? The response from Penny "Sir I'm trying to do a check". He kept talking to me like I was a 5-year-old child. So this so-called "Penny" goes on and on, "sir I'm working". I asked what was wrong with the address. "Sir I'm working". He said I cannot tell you what's wrong even after confirming my details were correct. He then ends the call by telling me I have to go sir and I will call you back in one hour. As many have mentioned here the security department never calls back. Waited 3 hours and called back again. Same song and dance. Customer service tells me the card is approved and will be sent out. I told them I want to speak to the security department. They again confirmed to address the problem and I have to call you back today. No call. Completely brain dead. The cashier entered in all my details and they make it sound like I am a criminal. I wish the bank behind this Walmart Mastercard would ask me to call them. I would love to speak to these people.

My Walmart Mastercard was compromised, and Walmart investigated and removed the purchase. They then recharged the amount to a cancelled card with no notification saying it was my purchase. I received a past-due bill three months later. I disputed this charge again, little did I know at the time that my personal information had been stolen. Due to their poor customer service, protection of my personal information and lack of due diligence investigating I was a victim of identity theft and fraud but left to deal with this alone, Walmart took no responsibility or offered assistance. Definitely do not get a credit card from them, totally incompetent.

Edreams is a fake ticketing agent. Walmart MasterCard reviewed documents for over 6 months with a clear fake message from the Edreams site "Refund in Progress" (still now). After 8 months MasterCard never call me back or communicate in any way. The chargeback department closed my claim because Edreams said they mailed tickets.
It is so convenient for fraud Edreams ticketing agent cooperate with Walmart MasterCard chargeback department because no-service for customers at Walmart MasterCard is the best protection for crooks from Edreams lure customers for years. The Internet is full of Edreams reviews and warnings that they are fraud, but Walmart MasterCard is on their side.

Applied for the WM MC was approved, card sent, activated it, went shopping, then they blocked my card "due to security verification and was told 5-7 business days before they could even unblock. Asked me to fax in documents, which I have done. First off, who uses faxes in today's world? 2nd, 5-7 days??? This sounds absurd for the length of time.
Was indicated someone had called in with my account# on which I have no idea who this person is (they gave a name and phone # they called in from) but am not buying this. Sounds like they made up a name to give me. I have only used the card 1 time online, 1 at a Walmart store and then at a grocery store.
Update, April 14th,
Duo bank responded to the review (this review) inviting me to call in. I did (call in).
I got the same lady, this is now 4 times reaching that EXACT same person, who by the way has no place on this planet answering phones or dealing with clients.
I asked her does anyone else works there? No response to that.
So the fax that was sent 3 days ago, was "just received today 3 days after" wow I guess Canada Post sent it to them after travelling around the world a few times. Now 3-4 days has passed and I am still being told 5-7 days.....No explanations, nothing.
Having dealt with several other credit cards and well over decades, this is the first time I have ever dealt with some of the DUMBEST people on this planet.
They do NOT take security seriously, they do NOT provide explanations properly, and they certainly do NOT respect their clients.

Where do I start... two fraudulent cash advances in a land far, far away that we have never been to with this card. Call Customer Service the same day we notice the fraudulent charges and after giving an abundance of information to the agent, she mentions that she will need to refer us to the fraud department. The fraud agent asks for pretty much all of the same information then says she will need to research it. Calls back and confirms the transactions are fraudulent. A few days later, the charge for the (fraudulent) cash advance appear on our statement... Yea I know, comical, farcical... Call back a couple of weeks later to ask why charges haven't been credited and after almost a carbon copy of the initial interaction with the first level of agent incompetence, she tells us the notes on the file indicate that the fraud agent couldn't get in touch with us! The customer service agent indicates she needs to transfer us to the fraud group again. We ask for a supervisor... on hold for a few minutes and then told that there is no supervisor available. She then says the charges will be taken off our account within 24 hours... more than 24 hours later still no resolution. Not sure when the circus will end but if you're thinking of applying for this card DON'T!

Walmart Mastercard is nothing but a rip-off... They have no security whats so ever... I live in Ontario, someone hacked my Walmart Mastercard in ALBERTA and ran up a bill of over $700.00. We phoned Walmart Mastercard but we might as well talk to the wall... I will NEVER EVER use a Walmart Mastercard again! Where is your security on your Credit Cards? MASTERCARD is getting a lot of bad reviews because WALMART is a scam! I wonder how many other customers are getting ripped off and screwed ??