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Walmart MASTERCARD Consumer Reviews

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(253 reviews)
Walmart MASTERCARD
1.3 out of 5 stars:
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Charges without Explanation

by John on Mar 25, 2021
1 out of 5 stars

Charges without explanation and monthly statements. When it ran in normal, it seemed to be ok. But when you meet any situation, the terrible treatment starts.
I got some question about my previous charge and contacted with the customer service. No explanation and the transaction details provided. I canceled my card and found my online was locked off right away. I requested the monthly statement for reviewing and checking numerous. Every time the customer service representative always said I should get it within 10 days. After 100 days waiting, the required monthly statements have not been shown up. Even though I fully paid my last statement balance, and verified the balance became "0" by calling. My closed account balance is still growing. Where can I get this terrible service off?
Don't try it, you will be beaten up.

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Terrible

by John on Jul 31, 2020
1 out of 5 stars

Walmart blocked my card. I tried to clarify with them that it's not fraud but was told that they will need to call me back first to confirm. I called them, but they said they will need to call me directly the next day. Wasted three days of going back and forth. Walmart needs to move their customer service department to another part of the world that can do a better job.

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Horrible Customer Service

by runningwithscissors113 on Jul 29, 2020
1 out of 5 stars

Have never been able to even use their website because it constantly locks me out. Every time. Then you have to call customer service and deal with a foreign agent who tries to upsell insurance and can't help with unlocking account anyway. Deplorable customer service. Their algorithms constantly lock the account and decline normal transactions. Garbage.

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