Walmart MASTERCARD Consumer Reviews

Walmart blocked my card. I tried to clarify with them that it's not fraud but was told that they will need to call me back first to confirm. I called them, but they said they will need to call me directly the next day. Wasted three days of going back and forth. Walmart needs to move their customer service department to another part of the world that can do a better job.

Have never been able to even use their website because it constantly locks me out. Every time. Then you have to call customer service and deal with a foreign agent who tries to upsell insurance and can't help with unlocking account anyway. Deplorable customer service. Their algorithms constantly lock the account and decline normal transactions. Garbage.

After having my card blocked 3x by Walmart's security algorithm the 4th time Walmart required me to send in the fax of my driver's licence. Ok, over the top I thought because I could answer all their questions, but later I found out they were going to wait 3-5 business days to re-enable my card! I didn't use my card in any way other than was spelled out in the user agreement. I had one late payment 9 years ago, that's it. My account is in good standing and nowhere near my credit limit. This is lousy customer service to an extreme. Avoid Walmart Mastercard like the plague!

I tried to pay for my son's college tuition with my credit card and they blocked the card for security purposes. Fine, annoying, but I called and they stated they'd remove the block and I'd be able to use it in 5-10 minutes. 30 min later I try again, still blocked. Call again, was placed on hold for 20 min, then come on the line stating they will have it unblocked in 5 min. 2 hours later, still not unblocked, call a third time... placed on hold multiple times telling me they can't remove the block, they will need someone to call me tomorrow. Then they said, again, they can't do anything for me. What???? I am a good customer, paying off my balance every single month. I have an excellent credit rating. Why would they treat their good customers like that? All I'm asking for is to use my card. so I can pay for my child's schooling. Let's just say I'll be cancelling this card immediately and going somewhere that wants my business.

I have never had or heard about a lousier credit card. The lousiness ranges across all the spectrum, from customer service to blocking systematically large purchases in the 1-5k range on a fully paid card having a 15k limit. You don't have such a limit in order to buy all the candies and gum lining the entrances to the cashiers at any Walmart store!!!!

Have had this card for years and have not had a problem until recently. Had the option to lock and unlock the card as needed for security reasons, but suddenly that option was taken away and my card is locked I can not unlock it. When I called the first time I got someone who spoke English so poorly I could not understand what they said. I speak English not Hindi. The second time I called the person said she would fix it. The third time I called the person I spoke to said it could take up to 48 hours to fix...hope I don't have to call a 4th time.