Walmart MASTERCARD Consumer Reviews

I did an online Walmart order, I shopped at another local store to use the card in person. I received a phone call later that day from their security division. They had put a lock on my card until I fax them more ID for my security... mine or theirs. I told them I have no intention of faxing my personal info anywhere.

I called back and spoke to someone reading talking points. She had no capacity to answer why my card was locked. She told me I had used it correctly but it was locked because... because what? No response. I asked for a supervisor... 24-48 hours wait, so I waited.

72 hours later no supervisor called so I called and cancelled the card after paying off the balance. The agent said he was sorry I was cancelling. I said if you really cared, someone would have called me when I asked.

Charges without explanation and monthly statements. When it ran in normal, it seemed to be ok. But when you meet any situation, the terrible treatment starts.
I got some question about my previous charge and contacted with the customer service. No explanation and the transaction details provided. I canceled my card and found my online was locked off right away. I requested the monthly statement for reviewing and checking numerous. Every time the customer service representative always said I should get it within 10 days. After 100 days waiting, the required monthly statements have not been shown up. Even though I fully paid my last statement balance, and verified the balance became "0" by calling. My closed account balance is still growing. Where can I get this terrible service off?
Don't try it, you will be beaten up.

I got the Walmart master card recently and had no problem for several months, but today my card was declined at a Mississauga Walmart outlet. My payments were up to date. The customer care people at the location were not able to help me so I called the number 1883316133 several times and contacted a gentleman who was very rude and incomprehensive. After some stupid questions, he was suggesting ultimately closing my account and hung up this incident happened around 5.00 pm on 17 September. Around 6.00 pm another girl called me and she was asking for my driver's license number to unblock my card which is ridiculous!
They were interrogating me as a common criminal! The worst ever experience in my life with a credit card.

Phoned them on a Thursday and said I’m going out of province and was told zero issues will happen.
Left Friday. Saturday morning my card was blocked. Told them I had to fax them documents. Currently, Monday 3 days 12 times faxing documents and all I’m told is they are sorry for the inconvenience. I wish I had never applied for this card. Avoid at all costs

I’ve been lied to for the past three weeks by customer service agents in Walmart Mastercard. My account has been locked for a while and all I have been trying to do is unlock it. The agents pick up and tell me that they’ll give me a call later after they identify the issue but they never end up calling me. So dissatisfied and I wish I didn’t sign up for this.

About two or three times a year my card gets frozen with no notice. I have to call to security centre to confirm recent purchases and payments. It is absolutely ridiculous as it isn’t even triggered by large purchases. It was triggered by me travelling to a city 2 hours from home which is a regular trip I’ve made every 6-8 weeks for the last 8 years! They don’t call you, you just find out when you are trying to make a purchase and find your card is declined. It’s very embarrassing considering I’m never over my limit and I pay it off in full every month. The phone call to get everything straightened around takes a minimum of 15 minutes plus an extra 10 to get it ‘through the system’. The last time this happened I had only taken the one card in with me, not my entire purse so I couldn’t just whip out another card or cash to pay.

They froze it at Christmas time when I was ordering gifts during the Black Friday sales. Had email confirmations of all the orders. The next time I shopped in the store I found out my card had been frozen. Made the call, and got everything fixed. The following week when I realized I hadn’t gotten any notices that any online purchases were shipped I went back to all the websites only to find all the orders were cancelled because the Walmart Credit Card wouldn’t authorize the purchases. I ended up having to reorder everything at a regular price (what I could find still in stock).

I have also a Visa card as well and they’ve never frozen my card. I’ve had a couple of calls from them over the years verifying purchases but they’ve never frozen my card.

I’ve finally reached my breaking point and am now in the process of applying for a replacement Master Card from another financial institution.

If you are considering the Walmart World MC be prepared for long wait times and substandard customer service. I have now called 3 times regarding a hold they put on my card. The first call they told me nothing was wrong, second call I spoke to someone in the Philippines who was obviously reading from a script and did not listen to my specific concerns. Told me they had tried to SOS and I did not respond. I did not receive anything from them. I was transferred to their Security department and told they had removed the hold and I could try using the card again in 10 minutes. When I did so it was declined. I called back a third time and asked that my call be escalated and I again spoke to someone in the Philippines who just regurgitated what I had already been told. I don't feel like a valued customer event when I pay my credit card in full every month. I will be switching cards! The only thing this card is good for is the points.

Don't even get this MasterCard! Nobody will help you! Not even customer service... It is a bad company doing fraud! No customer service! The card is blocked from transactions and they will keep it blocked... They will say we will call you back but nobody will and nobody helps...

My Walmart MasterCard was closed due to inactivity for 6 months, without being even told if this! I have never had a credit card closed in this manner. I went to a Walmart store and attempted to use my card and it was declined 3 times, with a negative balance. This led to a series of calls that informed me of the closure of my account. Each and every customer service representative was very unapologetic for what I was experiencing and, actually quite rude! I ended up, due to sheer frustration, telling them to cancel my card... No apologies were offered. Disgusting customer service!

Applied for the WM MC was approved, card sent, activated it, went shopping, then they blocked my card "due to security verification and was told 5-7 business days before they could even unblock. Asked me to fax in documents, which I have done. First off, who uses faxes in today's world? 2nd, 5-7 days??? This sounds absurd for the length of time.
Was indicated someone had called in with my account# on which I have no idea who this person is (they gave a name and phone # they called in from) but am not buying this. Sounds like they made up a name to give me. I have only used the card 1 time online, 1 at a Walmart store and then at a grocery store.
Update, April 14th,
Duo bank responded to the review (this review) inviting me to call in. I did (call in).
I got the same lady, this is now 4 times reaching that EXACT same person, who by the way has no place on this planet answering phones or dealing with clients.
I asked her does anyone else works there? No response to that.
So the fax that was sent 3 days ago, was "just received today 3 days after" wow I guess Canada Post sent it to them after travelling around the world a few times. Now 3-4 days has passed and I am still being told 5-7 days.....No explanations, nothing.
Having dealt with several other credit cards and well over decades, this is the first time I have ever dealt with some of the DUMBEST people on this planet.
They do NOT take security seriously, they do NOT provide explanations properly, and they certainly do NOT respect their clients.