Unbelievably horrendous support
by Vinayak on Sep 10, 2022
1 out of 5 stars
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Walmart Rewards Mastercard is the worst card I have ever experienced. Customer service is the worst, I waisted about 15 total hours to explain to them that I haven't received my card and was charged for interest. The delay was from their end. They informed me that I will get $10 the first time using the card, and then when I decided to use it, they informed me that I am not eligible for that $10 because I did not use it in the first month. People in customer service are not qualified people and don't know what does customer service representative mean. I will cancel my membership as soon as I got rid of the interest charges I got because of their delays.
Nasty, unprofessional, dirty, stay away from this scam in Walmart stores to get you a card, and when you need help customer service is unprofessional, phone systems are nasty and there is no resolution but just a runaround and call transfers.
I wish I can rate them in Negative trillion stars...
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
Extremely poor customer service! They hang up on you and don’t solve your problem at all. Long waiting line with rude and no knowledgeable people. I will definitely cancel my credit card. Do not sign up for this credit ever if you value your time.
Worst customer service I have ever seen. Customer service staff always seems like lost, confused never know the solution, sometimes they just put you on hold and then hang up. Shame on Walmart.
My card was compromised and it was a nightmare dealing with the security department. It took many calls to resolve. They were supposed to put a block on the card so that it can’t be used, but they didn’t and the scammers kept using it. I called so many times, kept getting transferred then disconnected. Long story, but in short they’re very incompetent and it was a terrible customer service experience
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
My card was blocked so many times and these stupid customer service representatives from the Philippines couldn't help!
Extremely unhelpful customer service spent hours trying to resolve a simple issue with 7 different agents. When asked to speak to a supervisor, each of the 7 times was on hold for 41 min and then the connection hung up. Said there would be a customer service review survey after call..... ya no way do they provide that. The absolute worst experience I have ever had, cancelling my card nothing is worth this kind of hassle.
Walmart Mastercard has been hands down the most infuriating service. On its own, the credit card is fine. Back when I used to shop at Walmart for most of my groceries, it worked well. But as soon as I had to initiate a chargeback, the cracks really began to show themselves. Long story short, WestJet broke Canadian Federal law by not providing a refund to a cancelled flight, and as such I pursued a chargeback with my Walmart Mastercard. They sent me the documents via mail and required that I either fax or mail them back. You heard that right: Fax. In 2020. The fact that Walmart doesn't have credit card tap is one thing, but they can't correspond with their customers via email/online? Ridiculous. From there, it was a waiting game. They give the merchant (in this case WestJet) 45 days to respond to the chargeback claim. Due to the fact that we had pages and pages of proof showing how WestJet broke the law, they never did. That alone would have been fine. The issue lies with how Walmart handled the situation. I called them four times to confirm the status of the Chargeback, and each time they provided different dates as to when it would be over. To be fair, the second time and the last time I called, they gave the same dates. So clearly they don't have the technology or information on hand to determine when exactly a dispute will end, otherwise each call would have had consistent information. In the end, their lack of consistency and the difficult nature of being able to get any concrete info out of the Walmart Mastercard led me to cancelling my account the minute I knew the Chargeback was over. To conclude, this card may have nice benefits if you use your card often, but if you ever want a credit card that will actually work for you and provide you the information you need as one of their clients, I would encourage you to look for a better card. You are just a number to these people, and they will jerk you around with unprofessional service all the live-long day.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
I returned an article to a store where I had paid with my Walmart MC. I was refunded the amount of the purchase from the store. Walmart MC input the amount of the refund as a purchase, instead of a credit on my account. When I called, they reversed the dollar amount to cancel out the purchase (erroneously input). Now we are back to 'square one', no problem, no more purchase showing up. Cool. What I can't make them understand: the error has been cleared up, now they have to put in the correct transaction which is the amount of the refund credited to me from the store. I was told, "you received your credit, "Miss Mary". Thank you for choosing Walmart, then hung up, and then I hear please take the survey. Walmart needs to hire some mature people who understand how simple mathematics works. And, unfortunately, yes, they do lie (a lot) but I'll spare the reader the details. Hope a Walmart Exec. reads this, if they care.
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Beware. Don't get misled by the various paid (fake) reviews about the Walmart rewards card. Look at the actual customer reviews which will open your eyes. Except for the 'rewards' that you can use only at Walmart, this is a very bad card with horrible customer support. If you have any dispute then God saves you. First, call customer support. They say 'you have to wait until the merchant charges your card, right now it is pending merchant action'. But I realized this is a fraudulent merchant with a fake website, can't you stop them from charging my card? 'No, we can't do that'. Ok, so you call 'after' the card is charged. you get transferred to their 'security' team. they waste 15-20 minutes of your time and then say that 'this should be handled by our dispute team' and they transfer you there. The 'dispute' team wastes another 15 minutes of your time and then says 'oh this is a 'world' master card so we have to transfer you to another dispute team'... 15-20 more minutes then they say 'ok we can create the dispute but you have to call the 'actual' dispute team who work only Monday to Friday 8 am to 5 pm'. Really? 'and we cannot provide you the direct number of that team, you have to go through support'. Really? So the time of their teams is important but the customer's time is not? Does a customer have to waste hours just to file a dispute for a fraudulent transaction? And why should the customer be thrown around between their various departments? None of their customer support seems to be empowered to do 'anything' other than say the same standard statements again and again like a parrot. worst ever.