Credit Card Reviews
Walmart MASTERCARD Consumer Reviews
This page has been viewed by: Please wait... consumers
(253 reviews)
Looking for the best Credit Card?
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Filter
Most recent reviewsTags
Account Changes (1)
Agent/rep attitude (20)
Agent/rep availability (16)
Agent/rep callbacks (11)
Agent/rep knowledge (25)
Agent/rep language skills (10)
Application (21)
Billing/payments (40)
Blocked Account (26)
Cancellation experience (13)
Card fee (4)
Cash back (5)
Claim processing time (7)
Complaints/ombudsman (3)
COVID Handling (1)
Credit Limit (9)
Fax experience (2)
Interest rate (8)
Late payment fee / NSF (1)
Mobile app experience (1)
No-fee (2)
On-hold times/transfers (23)
Online chat (3)
Paper mail experience (1)
Phone wait times (18)
Refund (10)
Renewal experience (1)
Rewards (14)
Rewards and Redemption (9)
Security & Fraud Detection (64)
Trip Booking / Changes (2)
Trip Cancellation (1)
Website experience (16)
Review author
Are you interested in?
I always try to pay my card off as soon as possible, mostly before the due time. There is a time the due date is on the 23rd. I paid on 20th, I happen to have an automatic charge posted on the 19th but when I paid it did not appear. Then the next month I was charged an annual interest at 130% for this amount I happened to miss because it is visible after I have paid my balance. I then called customer service. The first time I was disconnected after 20 minutes waiting; the second time I was told the person cannot access my account thus he was transferring to me another person and got disconnected again. Now I am still on the call waiting...
I reluctantly signed up for the card at the cash since I was promised a $ 25 rebate on the next purchase. I never got the card, never got a statement, but finally, yesterday, I got a text saying I was behind in my payments. I only used it that first time because of course I couldn't because I didn't get the card. Two hours on the phone yesterday, being transferred here and there. Apparently, my unit number was missing from the application, although I carefully gave it. First-person on the phone fixed it. But then I was transferred over and over again. Final Department seems to be Security who wants to verify me. They wanted my address from 20 years ago. I gave it to them. They said they will call me back on my phone to verify it is me. I waited, the phone never range but got a voicemail from Walmart saying to call them back on the number on the back of my card. I don't have a card!!! Called again, transferred 4 times, got Security Department, he said he'd have to call back on my phone, never called back. On hold now for 45 minutes while Security is doing??? I just want to pay the bill and then quietly cancel the card. What a mess.
The customer service team are horrible and unwilling to help. I ended up being put on hold and the lady never came back. NEVER had such a horrible experience. What a joke this company has to treat their own customers like the way they treated me.