Walmart MASTERCARD Consumer Reviews

I called the first time and was told they would "call back in 5 minutes". Really? I have never seen a company treat their customer like that and on top of that, I never received the call.

After calling 4 times again and having them say the exact same thing but not giving any more information it was until the 5 and 6th call is when I was able to actually have a conversation with the customer representative about why my card was on hold.

This time the representative I had on the phone "Helped"!!! She was able to take the block off from what I was told over the phone but was told to wait 20 min for it to be reset.

I will try it later this week but this should never have happened.

Please be persistent when they tell you they would call back in 5 minutes. Just call back 20-30 minutes after the first call and you will receive a new representative and you will hopefully get one that will help you sort out your issue.

Tried to make a purchase and it was declined. By the time I spoke to the 4th agent after verifying my identity over and over and over again. I was steaming mad. Still declined the purchase. Looked like an idiot in front of people in the store. Worst clown show ever!

Walmart Mastercard has been hands down the most infuriating service. On its own, the credit card is fine. Back when I used to shop at Walmart for most of my groceries, it worked well. But as soon as I had to initiate a chargeback, the cracks really began to show themselves. Long story short, WestJet broke Canadian Federal law by not providing a refund to a cancelled flight, and as such I pursued a chargeback with my Walmart Mastercard. They sent me the documents via mail and required that I either fax or mail them back. You heard that right: Fax. In 2020. The fact that Walmart doesn't have credit card tap is one thing, but they can't correspond with their customers via email/online? Ridiculous. From there, it was a waiting game. They give the merchant (in this case WestJet) 45 days to respond to the chargeback claim. Due to the fact that we had pages and pages of proof showing how WestJet broke the law, they never did. That alone would have been fine. The issue lies with how Walmart handled the situation. I called them four times to confirm the status of the Chargeback, and each time they provided different dates as to when it would be over. To be fair, the second time and the last time I called, they gave the same dates. So clearly they don't have the technology or information on hand to determine when exactly a dispute will end, otherwise each call would have had consistent information. In the end, their lack of consistency and the difficult nature of being able to get any concrete info out of the Walmart Mastercard led me to cancelling my account the minute I knew the Chargeback was over. To conclude, this card may have nice benefits if you use your card often, but if you ever want a credit card that will actually work for you and provide you the information you need as one of their clients, I would encourage you to look for a better card. You are just a number to these people, and they will jerk you around with unprofessional service all the live-long day.

Good basic card with the worst service. With this card, customers can use rewards once the amount reaches $5. Worst service - so many disappointments! 1. They upgraded the website - that’s the biggest disappointment as it’s very inconvenience to a user; one can review only 3 or 4 transactions (laptop screen can accommodate only these many as a transaction has so much width gap from other) to see other one needs to scroll up or down; 2) Customer service is below average. I had to call 3 times to get reissue additional card and every time I was promised I would get in the next 7 to 10 business days. 3) Online messaging communication is not helpful. You send any message they respond by identical message - "sorry, this can’t be answered, please reach us on phone"... I have 3 replies to my messages which are identical like this. 4) Another worst feature is that pending transactions and approved transactions are mixed when you see it online which is very confusing. Raised inconveniences but no hope. I didn’t cancel my card as it’s not going to help me. So I have started using another card, which pays rewards annually but has good customer service and easy to use a website. I have a habit to review transactions 5 days a week. If you like to review your account regularly then you would be frustrated by the Walmart MasterCard website.

Walmart credit card is just OK. Sure, you have no fee, rewards are pretty much the same as any other but the customer service - terrible!!!

So, I overpaid my Master Card by $430 called 3 times to have it hung up on me after an hour each time. Once I get my refund I’m cancelling my card this is horrible!

After having my card blocked 3x by Walmart's security algorithm the 4th time Walmart required me to send in the fax of my driver's licence. Ok, over the top I thought because I could answer all their questions, but later I found out they were going to wait 3-5 business days to re-enable my card! I didn't use my card in any way other than was spelled out in the user agreement. I had one late payment 9 years ago, that's it. My account is in good standing and nowhere near my credit limit. This is lousy customer service to an extreme. Avoid Walmart Mastercard like the plague!

I was very frustrated at the representative from India considering I had this card for many years! He had the nerve to be pissed when I ask him to repeat! Get out the kitchen if you can't handle the heat! I dealt with other companies with some african and some latin folks who spoke way less english than him but they were patient, nice, and they were able to help me and my inquiries were more complicated than what I had asked that guy with Indian accent!

Just got a Walmart Mastercard and within 1 month they lowered my limit because I used the cash advance feature. I never even went close to the limit, their inadequate security department called and said: your credit limit is now 1000, and hung up... They are rude and not following the Financial Consumer Agency of Canada Rules! Maybe they should be sued. I will pay the 150 dollars I owe and send them their card back ( who knows they might decide to charge customers for making the card too)! What a joke they are! Canadians don’t need this crappy card!

Card feature is fine, redeem easily, but customer service is really poor... Rude speech and no multilanguage service.