Walmart MASTERCARD Consumer Reviews

The service is terrible! Points are only credited if you swipe your card. Tapping your card does not
give you any points. The machines at the store do not work most of the time. Payments made at other stores are denied despite having a clean record. I will NEVER AGAIN use Walmart Mastercard!

I got the Walmart credit card when I shopped for $50 and they gave me a $15 discount for it. Then I called to activate my card but they tried to upsell like there is no tomorrow, trying to sell life insurance and lots more, I kept saying I don’t want anything else but there was no stop so I lost my trust and cancelled the credit card. Then I got a bill asking me for that $15 back. So much time and stress over this.

In April two large fraudulent charges were posted on my card. I phoned and notified them they were not mine. Walmart agreed the charges were weird however, they didn't take them off my account. Said they needed to investigate. Three months go by with me calling in periodically to check the status. Today, in July, I closed my account and filed a formal complaint as the charge still remains. I checked my credit rating and it has dropped 113 points over this (815 to 702). Last month the security department told me it was fixed and to wait until the next billing statement. This month they said the same thing. I will be contacting the credit bureau to try and restore my rating. Stay away from this junk and don't get caught up in their spiderweb of incompetence.

Very poor process of unblocking card, it will take two weeks, doesn’t explain why they blocked the card, they will ask you personal information over and over and over and yet it is not enough to help me resolve my problem. It is already two weeks since the card was blocked, and told to wait for another 7 to 10 days, I cannot use my card,

1. Got this card for my teenage kid, tried 3 times to activate text alert/notification, NEVER works.
2. Only received a paper statement a couple of times, NEVER received any paper/email again since then.
3. Tried 3 nights to check balance/statement online (Jun 21 - 23) in order to pay, NEVER works.
4. Tried to call customer service (Jun 23) after 10 hours of work but customer care closed, hope to talk to someone as payment is due, pressed lost/stolen dept but then card was blocked automatically without even anyone talked to me (I had and have cards of other banks, never had that happened!). The automated message said someone will call within 24 hours but NOTHING happened ..... To Be Cont'd

I got the card back in 2015 and unfortunately had someone close to me use it and max it out without my knowledge. I only ever used this card for emergency purposes only so I only ever paid it when I used it and always tracked how much it was. I found out the card was being used by someone else in 2016 when collections started calling me. I asked if it was possible to do a payment plan, they said no. Knowing it would take some time to pay it, I asked for the card to be cancelled immediately. Fast forward to 2021, I decided to apply for a new credit card through a different company. I was immediately denied. I looked at my credit report and found the card had been marked derogatory. I called to find out why it was like that as it was supposed to be closed in 2016. I have over $300 owing on this card from almost 6 years of fees and interest because the card was not cancelled when I asked for it to be cancelled. They never contacted me to inform me of the outstanding balance.

Horrible customer service. Very long wait times when you call in. They don't want to give credit increases years later. They need to just discontinue their Mastercard.

I had 4 fraudulent charges; 2 in Feb and 2 in March. I started calling on April 8 to try to get a new card and credits.
Since then, I received 3 identical cards - nothing changed and NOT a new card until the 4th card came at the end of May. I have called 7 times totally more than 5 hours of my time that I cannot get back. To date, I received 1 credit and not for any of the amounts I've been charged.
I've tried to speak with a supervisor or manager or director of the customer service or fraud department and apparently, they don't speak with customers. Still waiting for a callback. The frustration level I am experiencing is beyond acceptable. This was my main card before this and it will no longer be in the future.

My husband got this card and every time he makes payments it never reflects on the statements. The balance never goes does down, but up and it's not even being used! He's contacted customer service about it, but it is a waste of time. They said for payments to show, the full balance must be paid. There are charges on the card that he's never made and Walmart doesn't do anything about it. Terrible card, even worst customer service.

Walmart charged me twice for one transaction and it happened on Feb 26, 2021. But still didn't give back my money and on top of that, they are charging me interest on the amount which I didn't use. Which is totally unacceptable. I will never recommend anyone to take credit card service from Walmart. They give 0 customer service to their customers.